Client Experience Feedback Survey
1.
How did you first hear about Precious Law Firm?
Internet
Recommendation
Advertisement
Other
2.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
3.
How would you rate the clarity of communication from Precious Law Firm regarding your case?
Very clear
Somewhat clear
Neutral
Somewhat unclear
Very unclear
4.
Compared to your prior experiences with legal services, how do you rate our firm's handling of your case?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
5.
Which of the following words would you use to describe your experience with Precious Law Firm? Select all that apply
Professional
Trustworthy
Efficient
Approachable
Overpriced
Distant
6.
What aspect of our service were you most satisfied with?
7.
What could we do to make your experience with Precious Law Firm better in the future?
8.
Was the outcome of your case as you expected?
Much better than expected
Somewhat better than expected
As expected
Somewhat worse than expected
Much worse than expected
9.
How easy was it to trust Precious Law Firm with handling your case?
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult