ACMPE Article Assessment - Balancing the supply and demand of patient access

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* 1. Supply is the number of available new patient appointments – filled or unfilled – either for a practice or specific provider.

True

False

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* 2. Demand is the quantity of patients seeking a new patient appointment either early in the morning, late in the evening or on weekends only.

True

False

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* 3. Capturing current demand for appointments requires assessing the practice’s “front doors” or methods for requesting an appointment, which might include:

Incoming calls

Online requests

Referrals sent to the practice

All of the above

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* 4. A pattern assessment of total versus unique demand allows the practice to understand the rate by which supply should be decreased to account for patient cancellations and reschedules.

True

False

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* 5. When long wait times persist, practices experience fewer new patients relative to established patients, which may also result in fewer procedural or surgical encounters, diminishing a key pipeline for growth

True

False

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* 6. List one tactic for improving demand:

Consumer-direct marketing and advertising

Marketing and outreach to other providers

Utilize staff to proactively call patients who have orders or referrals placed but the appointment is not yet scheduled

All of the above

A and C

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