EMSL Family of Companies - Client Feedback Survey

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* 2. Company Name (Optional)

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* 3. Your Company City, State (Optional)

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* 4. EMSL Customer ID (Optional)

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* 5. How likely would you recommend EMSL to a colleague and/or friend?

Not Likely

Extremely Likely

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i We adjusted the number you entered based on the slider’s scale.

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* 6. Please choose the top four (4) factors most important to you when choosing a lab:

Accounting & Billing Practices

Ability to Meet Requested Turn-Around Times

Cost of Services

Customer Service

Data Quality & Accuracy

Knowledge of Laboratory Staff / Account Manager

Laboratory Location

Report Options/ Format

Specific Services Offered

Technology (Data Delivery Systems, LABConnectTM, EMSL App, Shopping Cart, etc.)

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* 7. Please rate EMSL's performance in the following areas:

	Excellent	Good	Fair	Needs Improvement	Poor	Not Applicable
Accounting and Billing Practices	Accounting and Billing Practices Excellent	Accounting and Billing Practices Good	Accounting and Billing Practices Fair	Accounting and Billing Practices Needs Improvement	Accounting and Billing Practices Poor	Accounting and Billing Practices Not Applicable
Ability to Meet Requested Turn-Around-Times	Ability to Meet Requested Turn-Around-Times Excellent	Ability to Meet Requested Turn-Around-Times Good	Ability to Meet Requested Turn-Around-Times Fair	Ability to Meet Requested Turn-Around-Times Needs Improvement	Ability to Meet Requested Turn-Around-Times Poor	Ability to Meet Requested Turn-Around-Times Not Applicable
Cost of Services	Cost of Services Excellent	Cost of Services Good	Cost of Services Fair	Cost of Services Needs Improvement	Cost of Services Poor	Cost of Services Not Applicable
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Needs Improvement	Customer Service Poor	Customer Service Not Applicable
Data Quality & Accuracy	Data Quality & Accuracy Excellent	Data Quality & Accuracy Good	Data Quality & Accuracy Fair	Data Quality & Accuracy Needs Improvement	Data Quality & Accuracy Poor	Data Quality & Accuracy Not Applicable
Knowledge of Laboratory Staff / Account Manager	Knowledge of Laboratory Staff / Account Manager Excellent	Knowledge of Laboratory Staff / Account Manager Good	Knowledge of Laboratory Staff / Account Manager Fair	Knowledge of Laboratory Staff / Account Manager Needs Improvement	Knowledge of Laboratory Staff / Account Manager Poor	Knowledge of Laboratory Staff / Account Manager Not Applicable
Laboratory Location	Laboratory Location Excellent	Laboratory Location Good	Laboratory Location Fair	Laboratory Location Needs Improvement	Laboratory Location Poor	Laboratory Location Not Applicable
Report Options/Format	Report Options/Format Excellent	Report Options/Format Good	Report Options/Format Fair	Report Options/Format Needs Improvement	Report Options/Format Poor	Report Options/Format Not Applicable
Services Offered	Services Offered Excellent	Services Offered Good	Services Offered Fair	Services Offered Needs Improvement	Services Offered Poor	Services Offered Not Applicable
Technology (EMSL's LABConnectTM, EMSL App, Lab-Connect, Shopping Cart, etc.)	Technology (EMSL's LABConnectTM, EMSL App, Lab-Connect, Shopping Cart, etc.) Excellent	Technology (EMSL's LABConnectTM, EMSL App, Lab-Connect, Shopping Cart, etc.) Good	Technology (EMSL's LABConnectTM, EMSL App, Lab-Connect, Shopping Cart, etc.) Fair	Technology (EMSL's LABConnectTM, EMSL App, Lab-Connect, Shopping Cart, etc.) Needs Improvement	Technology (EMSL's LABConnectTM, EMSL App, Lab-Connect, Shopping Cart, etc.) Poor	Technology (EMSL's LABConnectTM, EMSL App, Lab-Connect, Shopping Cart, etc.) Not Applicable

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* 8. Is there any specific feedback you would like to provide? We value any thoughts about your experience (positive or negative), and/or how we can improve upon our service and product offerings.

EMSL Family of Companies - Client Feedback Survey

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* 1. Name (Optional)

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* 2. Company Name (Optional)

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* 3. Your Company City, State (Optional)

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* 4. EMSL Customer ID (Optional)

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* 5. How likely would you recommend EMSL to a colleague and/or friend?

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* 6. Please choose the top four (4) factors most important to you when choosing a lab:

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* 7. Please rate EMSL's performance in the following areas:

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* 8. Is there any specific feedback you would like to provide? We value any thoughts about your experience (positive or negative), and/or how we can improve upon our service and product offerings.

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* 9. Please indicate which EMSL, LA Testing, EMSL Canada, or MPL lab location(s) you use (You may select more than one):