Satisfaction Survey
1.
In which county did you or your family member receive services?
Boone
Cabell
Clay
Kanawha
Lincoln
Logan
Mason
Putnam
Wayne
2.
I or my family member received:
Adult Services
Children Services
3.
I received services within the timeframe I wanted.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
4.
I was treated with respect and dignity.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
5.
I was involved with decisions regarding mine or my family members care.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
6.
I feel better now than when I started services.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
7.
The staff were responsive to my questions about services.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
8.
The staff met my needs.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
9.
The environment was clean and comfortable.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
10.
I understand the medications I take, why and how I should take them.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
N/A
11.
Overall I was satisfied with my services.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
12.
On a scale of 0 to 10,
How likely is it that you would recommend Prestera Health Services to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
13.
Is there a staff member(s) whom you would like to see recognized for the care she/he provided?
14.
Do you have a comment or suggestion on how your services could have been better?