Customer Engagement Review 2025 - Is it working for you?

GET YOUR VOICE HEARD HERE…

If you'd like this survey in any other format, medium or language, please ask ateb 01437 763688.

Over the next couple of months we are gathering opinions from you about how you feel about the ateb Engage service.

By completing this survey, you will help us to see if we are meeting your needs. If the survey shows that we are not, our aim is to change our ways to give you a better experience.

The results will be available in April 2025.

This is a chance to tell us how you feel...

And remember to take part in the £100 prize draw at the end!

This survey will be open until 28/02/25.

Question Title

1. Over the past 12 months, have you taken part in:

an ateb community day

an ateb survey

a group session run by someone from ateb

Andrew Jenkins Digital Support

ateb customer gatherings or similar ateb event

none of these

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2. If not, was this because:

the date or times weren’t convenient for you

you didn’t want to

you didn’t know about it

Other (please specify)

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3. What would be a good way to let you know about our engagement events?

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4. Please say which of these is your favourite type of ateb event:

the ateb digi-van/Andrew Jenkins IT help (mobile office)

a group session run by someone from ateb (virtual)

a group session run by someone from ateb (in the flesh)

an ateb community day

an ateb survey

Home Energy Advice

I am a new tenant & haven't had the chance to try yet

I don't know

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5. ateb tries to do its best for you, but is there anything you’d like us to work on so that we can improve even more?

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6. Would you like to have your say more often (digitally or face-to-face)? You could make a difference. If you would like to chat with staff about opportunities, please write your name & contact details here:

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7. Is there anything we can do to make our events more comfortable for you to attend?

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8. To make sure we are hearing from a wide range of our customers, please can you confirm what age group you fit into (Optional):

(ateb may be required to share this anonymous data with Welsh Government as part of their equality, diversity and inclusion standards. By entering information here, you are agreeing to allow ateb to share this data with Welsh Government.)

15 or under

16 – 24

25 – 34

35 – 44

45 - 54

55 – 64

65-74

75+ years

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9. If a member of staff is running this survey with you, please write the staff member's name here. If not, please leave blank:

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10. If you would like to enter our prize draw for the chance of winning £100 worth of on-line vouchers, please provide your name, the first line of your address & phone number here: (We will use this information only for the purposes of competing in the prize draw &/or aiming to resolve any issues that have been brought to our attention through this survey & will be destroyed within 4 months). We will contact the winner during the week of 17/03/25.

RESULTS: To see what this survey revealed, you are very welcome to attend our on-line Survey Planning Group on Tuesday March the 11th 2025, from 10:00 until 11:00. Please contact Ali Evans 01437 774766 / 07500 446611 / engage@atebgroup.co.uk for a link to this group session, or for an alternative copy of the results.

A full report showing the results of this survey will be available on our website in April 2025, on the Getting Involved page.

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11. If you’d like a copy of the Results Report sent straight to you, please put in your email address here:

This survey will close at 16:00, 28/02/25

YOUR OPINION COUNTS – THANK YOU FOR TALKING WITH ATEB