MTTC Website Survey

Please Tell Us How We're Doing

We are committed to providing high quality testing services for all MTTC examinees, and we regularly monitor the quality of the services we provide. As part of an ongoing improvement process, we would appreciate your feedback on our performance. (All submissions are anonymous.)

Question Title

* 1. Please tell us why you visited our web site (select all that apply):

I wanted to register for a test.

I wanted to check on my score report.

I was looking for test preparation information or assistance.

I needed to know what test to take.

I had a question about certification.

I needed my admission ticket information.

I had a question about how my score was calculated.

I was looking for more information about a test.

I had a question about requesting alternative testing arrangements due to a disability or due to religious practices that prohibit Saturday testing.

I needed to make a change to my registration.

I needed to withdraw from the test.

I wanted to know how to get a refund.

Other (please specify)

Question Title

* 2. Please rate our web site based on its ease of use:

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
I was able to find answers to all of my questions.	I was able to find answers to all of my questions. Strongly Agree	I was able to find answers to all of my questions. Agree	I was able to find answers to all of my questions. Neither Agree nor Disagree	I was able to find answers to all of my questions. Disagree	I was able to find answers to all of my questions. Strongly Disagree
I was able to complete my transaction quickly.	I was able to complete my transaction quickly. Strongly Agree	I was able to complete my transaction quickly. Agree	I was able to complete my transaction quickly. Neither Agree nor Disagree	I was able to complete my transaction quickly. Disagree	I was able to complete my transaction quickly. Strongly Disagree
I found the site easy to navigate.	I found the site easy to navigate. Strongly Agree	I found the site easy to navigate. Agree	I found the site easy to navigate. Neither Agree nor Disagree	I found the site easy to navigate. Disagree	I found the site easy to navigate. Strongly Disagree

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* 3. Overall, based on your most recent visit, how satisfied were you with our web site?

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

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* 4. Have you contacted us via phone or e-mail?

Yes

Please tell us why:

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* 5. Based on your last contact, how satisfied were you with the customer service you received?

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

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* 6. Was your recent contact with us because you could not find an answer to your question on our website?

Yes

Question Title

* 1. Please tell us why you visited our web site (select all that apply):

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* 2. Please rate our web site based on its ease of use:

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* 3. Overall, based on your most recent visit, how satisfied were you with our web site?

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* 4. Have you contacted us via phone or e-mail?

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* 5. Based on your last contact, how satisfied were you with the customer service you received?

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* 6. Was your recent contact with us because you could not find an answer to your question on our website?

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* 7. In your opinion, how can we improve our services?