Tri-CAP Agency Customer Satisfaction Survey (2024)

Please help Tri-CAP by taking our satisfaction survey by 12-30-2024.

Question Title

* 1. What service(s) have you received from Tri-CAP?

Public Transportation outside Metro Bus area

Volunteer Driver Program

Energy Assistance

Energy Advisor Service

Emergency Repair/Replacement of Heating System

Weatherization

SNAP/Senior SNAP

Volunteer Tax Assistance

Family Assets for Independence in MN (FAIM)

Financial Literacy

Vehicle Repair Assistance

Housing Assistance

Rebuilding Lives

DRIVE (Donated Car, Leased Car)

Getting to Work

Childcare Assistance

General Intake/Referral

None - I have not used a Tri-CAP service in the past 12 months

I don't remember

Other - Please identify the program

Other (please specify)

Question Title

* 2. Overall, how satisfied or dissatisfied are you with the service(s) received from Tri-CAP?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 3. How did you learn about Tri-CAP? Check all that apply.

Friend/Relative

Advertisement (Radio, Billboard)

Tri-CAP Mailing

Tri-CAP website

Tri-CAP Newsletter

Community Event (county fair, parade, etc.)

Social Media: Facebook, Google

Tri-CAP Bus

Referral from other agency/organization (County, Non-profit, School, Etc.)

Other (please specify)

If other, please tell us where you heard of Tri-CAP.

Question Title

* 4. How likely are you to use Tri-CAP programs or services again?

Very likely

Somewhat likely

Somewhat unlikely

Very unlikely

Question Title

* 5. Why are you likely or not likely to work with Tri-CAP again?

Question Title

* 6. Any other comments or suggestions?

Questions 7, 8, 9, 10 &11 help identify responder demographics. If answering for a program client, please use client's information.

Question Title

* 7. What is your age or the age of the Tri-CAP program client?

0 to 17

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

Prefer Not to Answer

Question Title

* 8. What is the gender of the Tri-CAP client?

Female

Male

Non-binary Gender

Prefer Not to Answer

Question Title

* 9. Which race/ethnicity best describes the Tri-CAP client? (Please choose only one.)

American Indian or Alaskan Native

Asian / Pacific Islander

Black or African American

Hispanic

White / Caucasian

Multiple Ethnicity

Prefer Not to Answer

Question Title

* 10. What is the primary language of the Tri-CAP client?

English

Spanish

Somali

American Sign Language

Other

Prefer Not to Answer

Question Title

* 11. In which county do you live?

Stearns County

Benton County

Sherburne County

Morrison County

Mille Lacs County

Other

Prefer Not to Answer