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* 1. Overall Reservation Experience

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* 2. Overall Check In Experience

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* 3. Appearance of Hotel Exterior

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* 4. Appearance of the Lobby

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* 5. Speed/Efficiency of Check-In

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* 6. Overall Accommodations

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* 7. Comfort of Bed

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* 8. Decor/Furnishing of Guest Room/Suite

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* 9. Quality of Hotel Staff/Service Overall

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* 10. Friendliness of Hotel Staff

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* 11. Helpfulness of Hotel Staff

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* 12. Knowledge of Hotel Staff

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* 13. Efficiency of Hotel Staff

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* 14. Professional Appearance of Staff

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* 15. WiFi Experience

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* 16. Overall Breakfast

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* 17. Presentation of Breakfast Items

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* 18. Overall Departure Experience

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* 19. Specific Issues

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* 20. Hotel Improvement

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* 21. Comments & Suggestions

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* 22. How did you hear about us?

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* 23. Email Address for a personal response

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