If you’d like to be interviewed in the ALB Asia August issue about your responses, please leave your name and work email at the end of the survey. 

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* 1. Name and company name (Optional)

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* 2. Job title

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* 3. In which Asian jurisdictions do you require legal services?

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* 4. How satisfied are you with the level of bespoke, added-value service provided by your law firm?

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* 5. How satisfied are you with the efficiency and cost effectiveness of your law firm's services?

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* 6. How satisfied are you with the quality of communication from your law firm?

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* 7. How satisfied are you with the level of technology used by your law firm?

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* 8. How often do you feel your law firm proactively provides you with insights or updates on legal developments that could impact your business?

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* 9. How often do you feel your law firm proposes innovative solutions to meet your legal needs?

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* 10. How often do you feel your law firm goes above and beyond your expectations to provide exceptional service?

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* 11. How important is it to you that your law firm invests in technology to improve its services?

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* 12. How important is it to you that your law firm provides transparent and predictable pricing?

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* 13. How important is it to you that your law firm understands your business and industry?

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* 14. How likely are you to recommend your law firm(s) to a colleague or friend?

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* 15. Have you ever switched law firms due to dissatisfaction with the service provided?

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* 16. If you have switched law firms, what was the primary reason for doing so? (Optional)

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* 17. Is there any specific area(s) where you feel your law firm could improve its services? What is one thing your law firm could do differently to better meet your needs? (Optional)

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* 18. Please name any law firm(s) that you feel are outperforming their peers in client service. (Optional)

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* 19. In your own words, describe what you value most in the services provided by your law firm. (Optional)

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* 20. Would you like to be interviewed further about this? If yes, please leave your email address below. (Optional)

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