ALB Law Firm Client Satisfaction Survey

If you’d like to be interviewed in the ALB Asia August issue about your responses, please leave your name and work email at the end of the survey. 
1.Name and company name (Optional)
2.Job title(Required.)
3.In which Asian jurisdictions do you require legal services?(Required.)
4.How satisfied are you with the level of bespoke, added-value service provided by your law firm?(Required.)
5.How satisfied are you with the efficiency and cost effectiveness of your law firm's services?(Required.)
6.How satisfied are you with the quality of communication from your law firm?(Required.)
7.How satisfied are you with the level of technology used by your law firm?(Required.)
8.How often do you feel your law firm proactively provides you with insights or updates on legal developments that could impact your business?(Required.)
9.How often do you feel your law firm proposes innovative solutions to meet your legal needs?(Required.)
10.How often do you feel your law firm goes above and beyond your expectations to provide exceptional service?(Required.)
11.How important is it to you that your law firm invests in technology to improve its services?(Required.)
12.How important is it to you that your law firm provides transparent and predictable pricing?(Required.)
13.How important is it to you that your law firm understands your business and industry?(Required.)
14.How likely are you to recommend your law firm(s) to a colleague or friend?(Required.)
15.Have you ever switched law firms due to dissatisfaction with the service provided?(Required.)
16.If you have switched law firms, what was the primary reason for doing so? (Optional)
17.Is there any specific area(s) where you feel your law firm could improve its services? What is one thing your law firm could do differently to better meet your needs? (Optional)
18.Please name any law firm(s) that you feel are outperforming their peers in client service. (Optional)
19.In your own words, describe what you value most in the services provided by your law firm. (Optional)
20.Would you like to be interviewed further about this? If yes, please leave your email address below. (Optional)