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MNPD Crime Laboratory Customer Satisfaction Survey
1.
Tell us about yourself.
Law Enforcement
Prosecutor
Defense Attorney
Judge
Juror
Citizen
Other (please specify)
2.
Which Forensic Services have you used in the past six months?
Drug Identification
Firearms/Toolmarks/NIBIN
Forensic Biology (DNA)
Latent Prints
Toxicology
None of the above
3.
How has the laboratory met your needs in the following categories?
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Helpfulness/responsiveness of staff
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Service when calling into laboratory
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Timeliness in returning calls/emails
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Turnaround time of examinations
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Clarity of reporting
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Professionalism of personnel
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
Overall laboratory experience
Exceeds Expectations
Meets Expectations
Below Expectations
N/A
4.
Please provide any additional comments in regards to experiences you have had with the laboratory.
5.
Do you have any suggestions for future services you would like to see the laboratory offer?