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2023 OPDC Customer Service Survey

Please reflect on your own experience from January 1 - December 31, 2023, and answer the following survey questions using the definitions below.

“OPDC staff” is defined as contract analysts, accounts payable, CSS/PAE, general counsel, government relations manager, parent child representation program manager, appellate attorneys, criminal/juvenile counsel, finance & budget, deputy director, and executive director.

“Services” is defined as the interaction with agency staff listed above.

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* 1. What is your current role?

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* 2. How many years have you been in this role?

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* 3. How do you rate the timeliness of the services provided to you by OPDC staff?

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* 4. How do you rate the ability of OPDC staff to provide services correctly the first time?

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* 5. How do you rate the helpfulness of OPDC staff?

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* 6. How do you rate the knowledge and expertise of OPDC staff?

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* 7. How do you rate the accessibility and distribution of information provided by OPDC?

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* 8. How do you rate the overall quality of services provided by OPDC?

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* 9. What is the main reason for selecting the answer you gave to Question 8 about the quality of our overall service?

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