Johns Creek Fire Department
Customer Service Evaluation Survey

The Johns Creek Fire Department takes pride in serving our community with the utmost courage, honor, commitment, and duty. In order to continuously improve our department, please provide your feedback about our service to the community. All responses can be submitted anonymously. If you would like to have someone from the department follow up with you, please submit your contact information at the end of the survey.

We thank you for your time and honest feedback.

Question Title

* 1. Have you ever utilized the services of the Johns Creek Fire Department?

Yes

Question Title

* 2. What kind of interaction did you have with the Johns Creek Fire Department?

Medical

Fire

Vehicle Accident

Fire Alarm Activation

Fire Inspections / Code Issue

Public Education

Citizen's Assistance

Other (please specify)

Question Title

* 3. When and where did did you have contact with Johns Creek Fire Department personnel?

Date

Time

Address

Question Title

* 4. In your opinion, how would you rate the Johns Creek Fire Department personnel's arrival time to your incident / event?

Excellent

Good

Fair

Poor

Question Title

* 5. When you encountered Johns Creek Fire Department personnel, were they (choose all that apply):

Helpful

Courteous

Professional in appearance

Committed to your safety

Knowledgeable and competent

None of the above

Question Title

* 6. Were you satisfied with the Johns Creek Fire Department's service at this incident / event?

Very satisfied

Neutral

Not satisfied

Other (please specify)

Question Title

* 7. Are there any areas of the Johns Creek Fire Department in which you feel that the department could improve?

Question Title

* 8. What type of services or programs should the Johns Creek Fire Department provide for the community?

Citizen's Fire Academy - A multiple week program designed to provide citizens an overview of the fire department's services, equipment, and facilities.

Mobile Fire Safety Trailer - A towable house trailer designed to teach fire and weather safety to citizens.

Fire Drills / Fire Warden Training - Fire drill and safety training geared specifically towards businesses and schools.

Fire Extinguisher Training - A course on the different classes of fire and the types of extinguishers available to extinguish them.

Stop the Bleed Training - A course on how to control bleeding injuries.

Apartment Safety - Fire safety course that focuses on fire prevention in apartment communities.

CPR / AED - A course on how to respond to cardiac arrest victims.

Friendly Firefighter - A program designed to introduce young children to one of their community helpers.

Car Seat Check - A service where certified car seat technicians can check and inspect your vehicles car seat for safety.

Other (please specify)

Question Title

* 9. How satisfied are you with your Johns Creek Fire Department?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 10. Would you like for a representative of the Johns Creek Fire Department to follow up with you regarding the level and quality of service provided to members of the community? If yes, please fill out the information in the provided boxes below.

Name

Contact phone number

Email Address

Johns Creek Fire Department Customer Service Evaluation Survey

Question Title

* 1. Have you ever utilized the services of the Johns Creek Fire Department?

Question Title

* 2. What kind of interaction did you have with the Johns Creek Fire Department?

Question Title

* 3. When and where did did you have contact with Johns Creek Fire Department personnel?

Question Title

* 4. In your opinion, how would you rate the Johns Creek Fire Department personnel's arrival time to your incident / event?

Question Title

* 5. When you encountered Johns Creek Fire Department personnel, were they (choose all that apply):

Question Title

* 6. Were you satisfied with the Johns Creek Fire Department's service at this incident / event?

Question Title

* 7. Are there any areas of the Johns Creek Fire Department in which you feel that the department could improve?

Question Title

* 8. What type of services or programs should the Johns Creek Fire Department provide for the community?

Question Title

* 9. How satisfied are you with your Johns Creek Fire Department?

Question Title

* 10. Would you like for a representative of the Johns Creek Fire Department to follow up with you regarding the level and quality of service provided to members of the community? If yes, please fill out the information in the provided boxes below.

Johns Creek Fire Department
Customer Service Evaluation Survey