Customer Satisfaction Survey

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* 1. Do you Live in LIC or Outside of LIC

LIC

Outside LIC

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* 2. How Often Do You Do Grocery Shopping

Daily

2-3 Times a week

Once a Week

Every Other Week

Less Often

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* 3. How long Have You Been Shopping at Foodcellar ?

First Time Shopper

Less Than 6 Months

6 Months to a Year

1-3 years

Over 3 Years

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* 4. How Often Do you Shop at Foodcellar

Daily

2-3 Times a Week

Once a Week

Every Other Week

Less Often

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* 5. Did you Find Everything you are Looking for Today ?

Yes, I did

No, I did not (Please Specify)

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* 6. How would you rate the quality of our Products?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 7. How Would you rate Overall Customer service Experience at Foodcellar ?

Excellent

Good

Average

Below Average

Poor

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* 8. How Friendly Do you Find Foodcellar's Staff ?

Extremely Friendly

Very Friendly

Somewhat Friendly

Not So Friendly

Not At All

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* 9. How responsive have we been to your questions about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 10. Which of the following words would you use to describe Foodcellar? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Poor quality

Unreliable

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* 11. Overall, how satisfied or dissatisfied are you with Foodcellar?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 12. Please Rate The Cleanless Of Our Store ?

Excellent

Good

Fair

Poor

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* 13. How likely is it that you would recommend Foodcellar to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 14. Do you use any Online Grocery Delivery Service

Yes

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* 15. If Yes Please Which Online Platforms you use for Grocery Delivery

Fresh Direct

Instacart

Uber

Amazon Fresh

Hello Fresh

Grubhub

Doordash

Other (please specify)

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* 16. Have You Used Foodcellar's Delivery App or Website for your online Grocery Delivery Before?

Yes ,I always Use them

Yes ,I used them couple times

No , I Never Used Them before

Yes, I used them But had some challenge (Please Specify)

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* 17. Did you experience any issue ?

Yes

If Yes Please Specify

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* 18. Did you know that foodcellar supports local shops and communities ?

Yes

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* 19. Does Knowing this encourage you to choose us for your grocery needs ?

Yes

Customer Satisfaction Survey

Question Title

* 1. Do you Live in LIC or Outside of LIC

Question Title

* 2. How Often Do You Do Grocery Shopping

Question Title

* 3. How long Have You Been Shopping at Foodcellar ?

Question Title

* 4. How Often Do you Shop at Foodcellar

Question Title

* 5. Did you Find Everything you are Looking for Today ?

Question Title

* 6. How would you rate the quality of our Products?

Question Title

* 7. How Would you rate Overall Customer service Experience at Foodcellar ?

Question Title

* 8. How Friendly Do you Find Foodcellar's Staff ?

Question Title

* 9. How responsive have we been to your questions about our products?

Question Title

* 10. Which of the following words would you use to describe Foodcellar? Select all that apply.

Question Title

* 11. Overall, how satisfied or dissatisfied are you with Foodcellar?

Question Title

* 12. Please Rate The Cleanless Of Our Store ?

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* 13. How likely is it that you would recommend Foodcellar to a friend or colleague?

Question Title

* 14. Do you use any Online Grocery Delivery Service

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* 15. If Yes Please Which Online Platforms you use for Grocery Delivery

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* 16. Have You Used Foodcellar's Delivery App or Website for your online Grocery Delivery Before?

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* 17. Did you experience any issue ?

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* 18. Did you know that foodcellar supports local shops and communities ?

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* 19. Does Knowing this encourage you to choose us for your grocery needs ?

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* 20. How can We improve your experience and make Foodcellar Even Better ?