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City of Miami Beach Planning Department Survey

The City of Miami Beach Planning Department would appreciate a few minutes of your time for a quick survey of your experiences with the Planning Department. Your participation and input will assist us in refining our processes to ensure that we deliver great customer service.
Thank you for your time.

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* 1. Which title best describes how you do business with the Planning Department?

Contractor

Architect/Engineer

Plans Expediter

Homeowner

Other (please specify)

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* 2. How long have you been doing business with the Planning Department

Less than 6 months

6 months to less than 1 year

1 year to less than 3 years

3 years to less than 5 years

5 years or more

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* 3. What was the subject of your most recent encounter with the Planning Department?

An ongoing construction project(s)

Obtaining a permit

Submitting plans for review

Design Review Board

Historic Preservation Board

Board of Adjustment

Planning Board

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* 4. How would you rate your experience with the Planning Department Land Use Boards staff?

	Excellent	Good	Fair	Poor	N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service N/A
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism N/A
Understanding Customers needs	Understanding Customers needs Excellent	Understanding Customers needs Good	Understanding Customers needs Fair	Understanding Customers needs Poor	Understanding Customers needs N/A
Timeliness	Timeliness Excellent	Timeliness Good	Timeliness Fair	Timeliness Poor	Timeliness N/A
Employee's Knowledge	Employee's Knowledge Excellent	Employee's Knowledge Good	Employee's Knowledge Fair	Employee's Knowledge Poor	Employee's Knowledge N/A

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* 5. Whats your level of satisfaction with the time it took for your permit to be issued?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

N/A

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* 6. How would you rate your experience with the inspection services?

	Excellent	Good	Fair	Poor	N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service N/A
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism N/A
Understanding Customer's Needs	Understanding Customer's Needs Excellent	Understanding Customer's Needs Good	Understanding Customer's Needs Fair	Understanding Customer's Needs Poor	Understanding Customer's Needs N/A
Timeliness	Timeliness Excellent	Timeliness Good	Timeliness Fair	Timeliness Poor	Timeliness N/A
Employee's Knowledge	Employee's Knowledge Excellent	Employee's Knowledge Good	Employee's Knowledge Fair	Employee's Knowledge Poor	Employee's Knowledge N/A

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* 7. Please rate your agreement with the following statements using the scale below based on your experience with the Planning Department:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The Inspections are fair	The Inspections are fair Strongly Agree	The Inspections are fair Agree	The Inspections are fair Neutral	The Inspections are fair Disagree	The Inspections are fair Strongly Disagree	The Inspections are fair N/A
The Inspections are consistent from one inspection to the next	The Inspections are consistent from one inspection to the next Strongly Agree	The Inspections are consistent from one inspection to the next Agree	The Inspections are consistent from one inspection to the next Neutral	The Inspections are consistent from one inspection to the next Disagree	The Inspections are consistent from one inspection to the next Strongly Disagree	The Inspections are consistent from one inspection to the next N/A
The Planning Department is open and interested in hearting concerns or issues of businesses	The Planning Department is open and interested in hearting concerns or issues of businesses Strongly Agree	The Planning Department is open and interested in hearting concerns or issues of businesses Agree	The Planning Department is open and interested in hearting concerns or issues of businesses Neutral	The Planning Department is open and interested in hearting concerns or issues of businesses Disagree	The Planning Department is open and interested in hearting concerns or issues of businesses Strongly Disagree	The Planning Department is open and interested in hearting concerns or issues of businesses N/A
It was easy to get a hold of someone who could help you in the Planning Department	It was easy to get a hold of someone who could help you in the Planning Department Strongly Agree	It was easy to get a hold of someone who could help you in the Planning Department Agree	It was easy to get a hold of someone who could help you in the Planning Department Neutral	It was easy to get a hold of someone who could help you in the Planning Department Disagree	It was easy to get a hold of someone who could help you in the Planning Department Strongly Disagree	It was easy to get a hold of someone who could help you in the Planning Department N/A

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* 8. How would you rate your experience with the Plan Review process (Planning Department only)?

	Excellent	Good	Fair	Poor	N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service N/A
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism N/A
Understanding Customer's Needs	Understanding Customer's Needs Excellent	Understanding Customer's Needs Good	Understanding Customer's Needs Fair	Understanding Customer's Needs Poor	Understanding Customer's Needs N/A
Timeliness	Timeliness Excellent	Timeliness Good	Timeliness Fair	Timeliness Poor	Timeliness N/A
Employee's Knowledge	Employee's Knowledge Excellent	Employee's Knowledge Good	Employee's Knowledge Fair	Employee's Knowledge Poor	Employee's Knowledge N/A

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* 9. Do you have any suggestions for improving our services?

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* 10. Please, provide your email below if you would like to discuss your experience with a supervisor or (quality management representative):

Email Address

Thank you for participating in the survey.