Service Experience Survey Question Title * 1. Overall, how satisfied are you with your recent service experience? Comments Question Title * 2. Overall, how would you rate your customer service experience from your Service Writer Comments Question Title * 3. Overall, How would you rate the communication about your repair and status of your repair Comments Question Title * 4. Did you receive daily updates about your repair status ? Yes No Feedback Question Title * 5. Overall how would you rate your overall satisfaction of the repair itself? Feedback Question Title * 6. Did the repair or service offered meet your desired expectations? Yes No Other (please specify) Question Title * 7. Were you contacted by the service department and given updates on the delivery schedule of your vehicle being picked up or returned from your facility? Yes No Pick Up/Delivery Service was NOT utilized. Question Title * 8. Would you choose Buswest again as your repair and service needs? Yes No Other (please specify) Question Title * 9. Do you have any additional suggestions for new or improved service offerings, or future product enhancements for Buswest? Question Title * 10. Do you have Access to our web-based support sites? Please check the boxes of the sites you need access to. Thomas Bus Online - HDX EFX and Minotour Support DTNA Customer Access - C2 and Jouley Support Thomas Bus Learning Center - Online Technical Training Excelerator - Parts ordering Other (please specify) None of the above Question Title * 11. Please provide your contact information. Name: School or Business name; Address Phone Number Email Adrress Done
