CORE57 Member Experience Survey Question Title * 1. How long have you been a member of our gym? Less than one month One-Six months Six months - One year More than One year Question Title * 2. How often do you visit the gym? Daily Three - Five times per week One - Two times per week Less than once per week Question Title * 3. How would you rate the cleanliness of our Milton location? Poor Average Good Excellent N/A Comments Question Title * 4. How would you rate the cleanliness of our Downtown location? Poor Average Good Excellent N/A Comments Question Title * 5. How would you rate the class schedules? Comments Question Title * 6. Do you feel like you are making progress in your Semi Private Sessions? Yes No N/A Comments Question Title * 7. How would you rate the use of the app? Comments Question Title * 8. How satisfied are you with the availability and variety of gym equipment? Dissatisfied Satisfied Comments Question Title * 9. How would you rate the maintenance and condition of the gym equipment? Comments Question Title * 10. How satisfied are you with the value for money of your gym membership? 10 being very satisfied. 0 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 11. How would you rate Anissa? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 12. How would you rate Christen? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 13. How would you rate Heather? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 14. How would you rate Karen? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 15. How would you rate Kolleen? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 16. How would you rate Veronica? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 17. How would you rate Bonny? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 18. How would you rate Elizabeth? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 19. How would you rate Rebecca? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 20. How would you rate Chandalyn? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 21. How would you rate Fran? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 22. How would you rate Gaby? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 23. How would you rate Matt? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 24. How would you rate Sara? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 25. How would you rate Tammy? Poor Average Good Excellent Knowledge Knowledge Poor Knowledge Average Knowledge Good Knowledge Excellent Preparedness Preparedness Poor Preparedness Average Preparedness Good Preparedness Excellent Communication Communication Poor Communication Average Communication Good Communication Excellent Personalization Personalization Poor Personalization Average Personalization Good Personalization Excellent Program Design Program Design Poor Program Design Average Program Design Good Program Design Excellent Comments Question Title * 26. How likely are you to recommend our gym to others? Very likely Likely Unlikely Very unlikely Question Title * 27. What do you like most about our gym? Question Title * 28. What improvements would you suggest for our gym? Question Title * 29. Do you have any additional comments or feedback? Done
