This survey is about accessing and using health care services.

Health care services include things like
· Hospitals
· Community clinics and GPs
· Mental health services
· Chemists and pharmacies
· Opticians and dentists

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Click on this link if you would like more information about the project or how we use the information you share.

Click on<strong><span style="text-decoration: underline;"><a href="https://figshare.com/s/12fd952b4a61584d8530" rel="nofollow" target="_blank"> this link</a> </span></strong>if you would like more information about the project or how we use the information you share.

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* Please tick the box below to confirm that you

- have read the study information,

- are happy to take part by filling out the survey

- know that you will not be able to take your answers back once you click submit at the end of the survey.

Tell us a little bit about you first
(this is so we know a little bit about who has answered the survey)

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* What gender do you identify as?

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* How old are you?

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* What race/ethnicity best describes you?

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* What additional needs do you have? (disability and/or neurodivergence)

Tell us about your experiences and views about health services.

We have split this into sections, there is space at the end of the survey if we have forgotten to ask about anything.
Health care appointments

Tip – think about any appointments you have had with doctors, nurses and health professionals

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* Have you ever had any difficulties with health care appointments?

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* If yes, please tell us a bit about this

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* What could make health care appointments better/easier for you?

Medicines and prescriptions

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* Have you ever had any difficulties understanding or getting any prescriptions or medicines you need?

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* If yes, please tell us a bit about this

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* What could make getting prescriptions or medicines easier/better for you?

Communicating with health professionals

Tip - Think about all types of communication (face to face, phone)

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* Have you ever had any difficulties with communicating with health professionals?

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* If yes, please tell us a bit about this.

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* What could make communicating with health professionals easier/better for you?

Using health services

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* Have you ever had any difficulties with the environment in health services? e.g. getting to and into buildings, noise, lights, waiting

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* If yes, please tell us a bit about this.

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* What could make health environments easier/better for you?

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* Have you ever had any difficulties with the information which comes from health services? e.g. letters, text messages

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* If yes, please tell us a bit about this.

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* What would make it easier or help you with the information that comes from health services?

Your rights in health care

Tip - rights mean being able to use health care services the same as everyone else

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* Have you ever had any difficulties in health services getting the adjustments or adaptations to meet your needs?

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* If yes please tell us a bit about this.

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* Would you know how to complain about something you were not happy about?

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* Have you ever had to complain about something you were not happy about?

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* If you have had to complain, can you tell us a little bit about this and if anything changed after you complaining?

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* Do you think you have had enough information or education about using health services?

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* If no please tell us a bit about what information would be helpful.

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* Please use this box to tell us about anything else about accessing health care we have forgotten to ask about.

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