Your Mortgage - consumer Survey

	1	2	3	4	5
Interest rate	Interest rate 1	Interest rate 2	Interest rate 3	Interest rate 4	Interest rate 5
Redraw facility (Allows you to take money back out of the mortgage you have already paid off)	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 1	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 2	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 3	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 4	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 5
Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage)	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 1	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 2	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 3	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 4	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 5
Portability (The ability to ‘move’ the mortgage with you if you move home)	Portability (The ability to ‘move’ the mortgage with you if you move home) 1	Portability (The ability to ‘move’ the mortgage with you if you move home) 2	Portability (The ability to ‘move’ the mortgage with you if you move home) 3	Portability (The ability to ‘move’ the mortgage with you if you move home) 4	Portability (The ability to ‘move’ the mortgage with you if you move home) 5
Add ons like a credit card/insurance discounts	Add ons like a credit card/insurance discounts 1	Add ons like a credit card/insurance discounts 2	Add ons like a credit card/insurance discounts 3	Add ons like a credit card/insurance discounts 4	Add ons like a credit card/insurance discounts 5
Good customer service	Good customer service 1	Good customer service 2	Good customer service 3	Good customer service 4	Good customer service 5
Swift approval and processing times when applying	Swift approval and processing times when applying 1	Swift approval and processing times when applying 2	Swift approval and processing times when applying 3	Swift approval and processing times when applying 4	Swift approval and processing times when applying 5
Easy to use online banking platform	Easy to use online banking platform 1	Easy to use online banking platform 2	Easy to use online banking platform 3	Easy to use online banking platform 4	Easy to use online banking platform 5
Low Fees	Low Fees 1	Low Fees 2	Low Fees 3	Low Fees 4	Low Fees 5
Low documentation requirements	Low documentation requirements 1	Low documentation requirements 2	Low documentation requirements 3	Low documentation requirements 4	Low documentation requirements 5

Interest rate

Interest rate 1

Interest rate 2

Interest rate 3

Interest rate 4

Interest rate 5

Redraw facility (Allows you to take money back out of the mortgage you have already paid off)

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 1

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 2

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 3

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 4

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 5

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage)

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 1

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 2

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 3

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 4

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 5

Portability (The ability to ‘move’ the mortgage with you if you move home)

Portability (The ability to ‘move’ the mortgage with you if you move home) 1

Portability (The ability to ‘move’ the mortgage with you if you move home) 2

Portability (The ability to ‘move’ the mortgage with you if you move home) 3

Portability (The ability to ‘move’ the mortgage with you if you move home) 4

Portability (The ability to ‘move’ the mortgage with you if you move home) 5

Add ons like a credit card/insurance discounts

Add ons like a credit card/insurance discounts 1

Add ons like a credit card/insurance discounts 2

Add ons like a credit card/insurance discounts 3

Add ons like a credit card/insurance discounts 4

Add ons like a credit card/insurance discounts 5

Good customer service

Good customer service 1

Good customer service 2

Good customer service 3

Good customer service 4

Good customer service 5

Swift approval and processing times when applying

Swift approval and processing times when applying 1

Swift approval and processing times when applying 2

Swift approval and processing times when applying 3

Swift approval and processing times when applying 4

Swift approval and processing times when applying 5

Easy to use online banking platform

Easy to use online banking platform 1

Easy to use online banking platform 2

Easy to use online banking platform 3

Easy to use online banking platform 4

Easy to use online banking platform 5

Low Fees

Low Fees 1

Low Fees 2

Low Fees 3

Low Fees 4

Low Fees 5

Low documentation requirements

Low documentation requirements 1

Low documentation requirements 2

Low documentation requirements 3

Low documentation requirements 4

Low documentation requirements 5

Question Title

* 2. Which lender is your current mortgage with

Lender

Product name/type

Approximate monthly payment

	1	2	3	4	5	N/A
Interest rate	Interest rate 1	Interest rate 2	Interest rate 3	Interest rate 4	Interest rate 5	Interest rate N/A
Redraw facility (Allows you to take money back out of the mortgage you have already paid off)	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 1	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 2	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 3	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 4	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 5	Redraw facility (Allows you to take money back out of the mortgage you have already paid off) N/A
Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage)	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 1	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 2	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 3	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 4	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 5	Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) N/A
Portability (The ability to ‘move’ the mortgage with you if you move home)	Portability (The ability to ‘move’ the mortgage with you if you move home) 1	Portability (The ability to ‘move’ the mortgage with you if you move home) 2	Portability (The ability to ‘move’ the mortgage with you if you move home) 3	Portability (The ability to ‘move’ the mortgage with you if you move home) 4	Portability (The ability to ‘move’ the mortgage with you if you move home) 5	Portability (The ability to ‘move’ the mortgage with you if you move home) N/A
An overall package including credit card/insurance discounts	An overall package including credit card/insurance discounts 1	An overall package including credit card/insurance discounts 2	An overall package including credit card/insurance discounts 3	An overall package including credit card/insurance discounts 4	An overall package including credit card/insurance discounts 5	An overall package including credit card/insurance discounts N/A
Good customer service	Good customer service 1	Good customer service 2	Good customer service 3	Good customer service 4	Good customer service 5	Good customer service N/A
Swift approval and processing times when applying	Swift approval and processing times when applying 1	Swift approval and processing times when applying 2	Swift approval and processing times when applying 3	Swift approval and processing times when applying 4	Swift approval and processing times when applying 5	Swift approval and processing times when applying N/A
Easy to use online banking platform	Easy to use online banking platform 1	Easy to use online banking platform 2	Easy to use online banking platform 3	Easy to use online banking platform 4	Easy to use online banking platform 5	Easy to use online banking platform N/A
Low Fees	Low Fees 1	Low Fees 2	Low Fees 3	Low Fees 4	Low Fees 5	Low Fees N/A
Low documentation requirements	Low documentation requirements 1	Low documentation requirements 2	Low documentation requirements 3	Low documentation requirements 4	Low documentation requirements 5	Low documentation requirements N/A

N/A

Interest rate

Interest rate 1

Interest rate 2

Interest rate 3

Interest rate 4

Interest rate 5

Interest rate N/A

Redraw facility (Allows you to take money back out of the mortgage you have already paid off)

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 1

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 2

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 3

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 4

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) 5

Redraw facility (Allows you to take money back out of the mortgage you have already paid off) N/A

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage)

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 1

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 2

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 3

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 4

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) 5

Offset facility (A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage) N/A

Portability (The ability to ‘move’ the mortgage with you if you move home)

Portability (The ability to ‘move’ the mortgage with you if you move home) 1

Portability (The ability to ‘move’ the mortgage with you if you move home) 2

Portability (The ability to ‘move’ the mortgage with you if you move home) 3

Portability (The ability to ‘move’ the mortgage with you if you move home) 4

Portability (The ability to ‘move’ the mortgage with you if you move home) 5

Portability (The ability to ‘move’ the mortgage with you if you move home) N/A

An overall package including credit card/insurance discounts

An overall package including credit card/insurance discounts 1

An overall package including credit card/insurance discounts 2

An overall package including credit card/insurance discounts 3

An overall package including credit card/insurance discounts 4

An overall package including credit card/insurance discounts 5

An overall package including credit card/insurance discounts N/A

Good customer service

Good customer service 1

Good customer service 2

Good customer service 3

Good customer service 4

Good customer service 5

Good customer service N/A

Swift approval and processing times when applying

Swift approval and processing times when applying 1

Swift approval and processing times when applying 2

Swift approval and processing times when applying 3

Swift approval and processing times when applying 4

Swift approval and processing times when applying 5

Swift approval and processing times when applying N/A

Easy to use online banking platform

Easy to use online banking platform 1

Easy to use online banking platform 2

Easy to use online banking platform 3

Easy to use online banking platform 4

Easy to use online banking platform 5

Easy to use online banking platform N/A

Low Fees

Low Fees 1

Low Fees 2

Low Fees 3

Low Fees 4

Low Fees 5

Low Fees N/A

Low documentation requirements

Low documentation requirements 1

Low documentation requirements 2

Low documentation requirements 3

Low documentation requirements 4

Low documentation requirements 5

Low documentation requirements N/A

Question Title

* 4. Please answer the question below to be in the chance to win $5,000 towards your mortgage payments!

What is the most important thing when choosing a mortgage?

How much approximately is your current mortgage

Name

Your Mortgage - consumer

Question Title

Question Title

* 2. Which lender is your current mortgage with

Question Title

* 3. Thinking about your CURRENT mortgage, how good are the following features in your mortgage? Use a scale where 1 is not important at all, and 5 is extremely important. N/A means you don’t have that feature

Question Title

* 4. Please answer the question below to be in the chance to win $5,000 towards your mortgage payments!