ONLINE BOOKING FOR ICPAU WEBINARS Question Title * 1. Have you booked for ICPAU webinars before? Yes No OK Question Title * 2. Did you have any difficulty booking for any webinar(s)? Yes No OK Question Title * 3. If Yes, Kindly explain the difficulty you experienced while booking for the webinar(s)? OK Question Title * 4. Suggest ways in which we can improve your booking experience. OK Question Title * 5. Have you booked for a paid webinar before? Yes No OK Question Title * 6. What was your preferred means of payment? Airtel/MTN mobile money Money on Member/Student account VISA/Master card Other (please specify) OK Question Title * 7. Did you experience any difficulty making payment for a webinar? Yes No OK Question Title * 8. If Yes, Kindly explain the nature of difficulty you experienced? OK Question Title * 9. Suggest ways in which we can improve your payment experience? OK Question Title * 10. Which internet service provider did you use while booking? MTN Airtel Smile Lyca mobile My Organisation's Internet Other (please specify) OK Question Title * 11. What is the nature of your organisation Bank NGO Government Private Other (please specify) OK Question Title * 12. Which device do you normally use while booking for webinars? Laptop Mobile Phone IPAD Android Tablet Other (please specify) OK Question Title * 13. Kindly rate your overall experience while booking for webinar(s)? Very Difficult Difficult Fairly Easy Easy Very Easy Very Difficult Difficult Fairly Easy Easy Very Easy OK Question Title * 14. How do you attend the Zoom webinars? [For best results, we recommend using the Zoom app] I use the Zoom app I attend through the browser OK Question Title * 15. How often do you update your Zoom application? Always Usually Sometimes Rarely Never OK Question Title * 16. After registering for the webinar, how long does it take for you to receive the meeting link? Immediately After 5 minutes After 10 minutes After 20 minutes Never Other (please specify) OK Question Title * 17. At the time of the webinar, whats the biggest challenge you face trying to join? OK Question Title * 18. In which name is the device you use registered? My name Default name such as Techno II, Iphone, Infinix hot 6, Laptop Other (please specify) OK Question Title * 19. How much data do you load for attending a 2 hour webinar? 500 MB 1 GB 2 GB 5 GB 20 GB I use my Organisation's Internet Other (please specify) OK Question Title * 20. Which other platforms have you used to attend webinars? Goto meeting Blue jeans Google meet WebEx Microsoft Teams Other (please specify) OK DONE