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Newton's Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our companies customer service?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Other (please specify)
3.
Please list your driver's name.
4.
How well did our driver meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
Other (please specify)
5.
How would you rate your driver based on safety?
Extremely safe
Very safe
Somewhat safe
Not so safe
Not at all safe
Not applicable
Other (please specify)
6.
How would you rate your driver overall?
Excellent
Above average
Average
Below average
Poor
Other (please specify)
7.
How would you rate the quality of our motorcoach ?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
Other (please specify)
8.
How long have you been a customer of our company?
This is my first trip
Less than six months
Six months to a year
1 - 2 years
3 or more years
9.
How likely are you to use our company for a trip again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
10.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 10 answered
