Swagelok Western NYCustomer Satisfaction Survey

Question Title

* 1. On a scale of 0 - 10, how likely are you to recommend Swagelok Western New York to a friend or colleague? (use sliding scale or enter number in box)

0: Will Not Recommend

10: Very Likely to Recommend

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 2. Please provide the main reason for your score:

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* 3. Considering the current state of your business, what specific actions, services or solutions could Swagelok WNY provide to best support your needs?

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* 4. Which office do you primarily interact with?

Buffalo

Rochester

Syracuse

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* 5. What products do you typically purchase from Swagelok? (Select all that apply)

Stainless Steel Instrumentation Tubing

Hose / Flexible Tubing

Swagelok Tube Fittings

Valves

Regulators

Filters

Quick Connects

Measurement Devices (Gauges, Flowmeters)

Swagelok Orbital Welding Equipment

Other (please specify)

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* 6. Considering customer service and Swagelok products, please rank the following in importance to you: from 1 (most important) to 6 (least important).

	1 (most important)	2	3	4	5	6 (least important)
Product Availability	Product Availability 1 (most important)	Product Availability 2	Product Availability 3	Product Availability 4	Product Availability 5	Product Availability 6 (least important)
Technical Knowledge	Technical Knowledge 1 (most important)	Technical Knowledge 2	Technical Knowledge 3	Technical Knowledge 4	Technical Knowledge 5	Technical Knowledge 6 (least important)
Professionalism	Professionalism 1 (most important)	Professionalism 2	Professionalism 3	Professionalism 4	Professionalism 5	Professionalism 6 (least important)
Response Time	Response Time 1 (most important)	Response Time 2	Response Time 3	Response Time 4	Response Time 5	Response Time 6 (least important)
Quote and Order Accuracy	Quote and Order Accuracy 1 (most important)	Quote and Order Accuracy 2	Quote and Order Accuracy 3	Quote and Order Accuracy 4	Quote and Order Accuracy 5	Quote and Order Accuracy 6 (least important)
Product Quality	Product Quality 1 (most important)	Product Quality 2	Product Quality 3	Product Quality 4	Product Quality 5	Product Quality 6 (least important)

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* 7. If you would like to, please provide any additional details regarding your rankings on the previous question.

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* 8. On average, how long does it take for a Swagelok WNY Customer Service Representative to respond to you?

0 - 2 Hours

3 - 4 Hours

5 - 6 Hours

1 Day

More than 1 day

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* 9. Is there a particular associate that provides you with a Differentiated Customer Experience?

Yes. Please provide the associate's name and how they provided a Differentiated Customer Experience.

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* 10. How would you rate the customer service you receive from Swagelok WNY? (use sliding scale or enter number in box)

0: Very Dissatisfied

10: Very Satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Swagelok Western NY
Customer Satisfaction Survey - Fall 2020

Question Title

* 1. On a scale of 0 - 10, how likely are you to recommend Swagelok Western New York to a friend or colleague? (use sliding scale or enter number in box)

Question Title

* 2. Please provide the main reason for your score:

Question Title

* 3. Considering the current state of your business, what specific actions, services or solutions could Swagelok WNY provide to best support your needs?

Question Title

* 4. Which office do you primarily interact with?

Question Title

* 5. What products do you typically purchase from Swagelok? (Select all that apply)

Question Title

* 6. Considering customer service and Swagelok products, please rank the following in importance to you: from 1 (most important) to 6 (least important).

Question Title

* 7. If you would like to, please provide any additional details regarding your rankings on the previous question.

Question Title

* 8. On average, how long does it take for a Swagelok WNY Customer Service Representative to respond to you?

Question Title

* 9. Is there a particular associate that provides you with a Differentiated Customer Experience?

Question Title

* 10. How would you rate the customer service you receive from Swagelok WNY? (use sliding scale or enter number in box)

Question Title

* 11. If there is a specific reason for your rating, please provide here:

Swagelok Western NYCustomer Satisfaction Survey - Fall 2020

Question Title

* 1. On a scale of 0 - 10, how likely are you to recommend Swagelok Western New York to a friend or colleague? (use sliding scale or enter number in box)

Question Title

* 2. Please provide the main reason for your score:

Question Title

* 3. Considering the current state of your business, what specific actions, services or solutions could Swagelok WNY provide to best support your needs?

Question Title

* 4. Which office do you primarily interact with?

Question Title

* 5. What products do you typically purchase from Swagelok? (Select all that apply)

Question Title

* 6. Considering customer service and Swagelok products, please rank the following in importance to you: from 1 (most important) to 6 (least important).

Question Title

* 7. If you would like to, please provide any additional details regarding your rankings on the previous question.

Question Title

* 8. On average, how long does it take for a Swagelok WNY Customer Service Representative to respond to you?

Question Title

* 9. Is there a particular associate that provides you with a Differentiated Customer Experience?

Question Title

* 10. How would you rate the customer service you receive from Swagelok WNY? (use sliding scale or enter number in box)

Question Title

* 11. If there is a specific reason for your rating, please provide here:

Swagelok Western NY
Customer Satisfaction Survey - Fall 2020