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Egencia: Employee Survey1

1.Site Navigation
Completely Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Completely Agree
N/A
You were able to easily navigate the website to get acceptable travel options?
You were able to easily navigate the Egencia website to book travel for others (the Guest account)?
You able to recognize when a room or flight has the option to cancel and if there are associated penalties?
2.Please provide any comments you have about general site navigation, guest accounts and/or booking changes and cancelations
3.Financials / Costs
Completely Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Completely Agree
N/A
The fare/cost for your travel meet your expectations (considering when / where you were traveling)
You have found travel costs cheaper using tools other than Egencia?
You asked Egencia to match cheaper fares found elsewhere?
You use the Egencia receipts to complete you expense reports?
4.Please provide any comments you have about costs and receipts
5.Communications
Completely Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Completely Agree
N/A
The Egencia email communications easy to understand and contain the information required
The Egencia email communications provided in a timely manner
You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email)
6.Please provide any comments you have about Egencia communications
7.Egencia Support / Customer Service (Normal / General/ VIP)
Completely Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Completely Agree
N/A
You find the Egencia Customer Service representatives to be professional and courteous
You find the Egencia Customer Service representatives to be knowledgeable
You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel
You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more)
You experienced a difference with the normal and emergency Customer service representatives?
8.Please provide any comments you have about Egencia Customer Service (normal, emergency or executive)
9.Loyalty Points / Miles
Completely Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Completely Agree
N/A
You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia?
There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points?
Selecting fares that offer loyalty points is important to you
You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points
10.Please provide any comments about air / hotel / car loyalty points as it related to booking travel through Egencia
11.Training
Completely Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Completely Agree
N/A
The introductory training met your needs
I would be interested in attending refresher training for website navigation
I would be interested in attending refresher training for App navigation
I would be interested in attending refresher training for GCP policies
12.Please provide any comments you have about travel-related training
13.General
Completely Disagree
Somewhat Disagree
Neither Agree or Disagree
Somewhat Agree
Completely Agree
N/A
I believe, overall, Egencia's booking services meet my needs
14.What would you like to share about your experiences with Egencia?  Please provide any comments you have about travel-related training
Current Progress,
0 of 14 answered