Singapore Gymnastics is conducting a survey to identify opportunities for customer service and program improvements to help make the role of gymnastics administrators easier, more rewarding and more enjoyable.

As our valued stakeholder within Singapore’s gymnastics community, you are invited to participate in this survey.

The survey will take approximately 20 minutes to complete. Please be assured that your response to this survey will be kept confidential. Collected data will be aggregated and will not be attributable to any individual person.

Please help us to complete the survey by  30 November 2018 (Friday).

Should you require any clarification or query about the survey, please contact us at sgoffice@singaporegymnastics.org.sg or call 6258 4851.

Help us to complete the survey and stand to win either a $100 gift voucher or Singapore Gymnastics Course vouchers (worth $300) at our prize draw.

*Winners will be notified via call / email to collect their prizes at Singapore Gymnastics office.

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* 1. *  You have received this survey invitation because you have been identified by Singapore Gymnastics as someone who is currently involved as a key volunteer or administrator of a Gymnastics club or program.
 

Which of the following best describes your current role(s) within your Gymnastics club? (Please select all that apply)

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* 2. What is your clubs postal code?

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* 3. Where is your club located? (Please select one response only)

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* 4. Approximately how many athlete members does your Club have?

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* 5. What types of gymnastics programs does your club offer? (Please select one only)

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* 6. In which of the following types of facilities does your club(s) operate? (please select all that apply)

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* 7. Which of the following disciplines, programs and initiatives are currently run at your club? (Please select all that apply)

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* 8. *  From 1 April 2017 through to 31 March 2018, approximately how many people, participated in each of the following activities at your club? (Please use your best estimate, if you cannot be exact).

Please enter a positive whole number or the number 0 only.

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* 9. How satisfied or dissatisfied are you with the services and support you receive from Singapore Gymnastics over the past 12 months?

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* 10. How likely would you be to recommend the services and support provided to you by Singapore Gymnastics to other club administrators?

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* 11. How would you describe the amount of communication and information that you receive from Singapore Gymnastics?

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* 12. How would you rate the overall value for money for your club's members to be affiliated with Singapore Gymnastics?

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* 13. How satisfied or dissatisfied are you with each of the following aspects that impact you in your role within Gymnastics?

  Extremely Satisfied Very Satisfied Fairly Satisfied Fairly Dissatisfied Very Dissatisfied Extremely Dissatisfied Don't Know/ Not applicable
Customer service provided by Singapore Gymnastics staff
Resolution of queries, issues or complaints raised with Singapore Gymnastics
Opportunity to attend education and training courses
Quality of education and training for coaches
Quality of education and training for judges
Quality of education and training for club management and administration
The resources and information provided to you by Singapore Gymnastics
Your club’s ability to recruit new gymnasts
Your club’s management structure
Your club’s environment/culture
Your club’s safety and risk management processes
Your club’s ability to plan for the future
Your club’s ability to recruit coaches
Your club's ability to recruit judges and volunteers
Quality of programs offered by Singapore Gymnastics
Relevance of programs offered by Gymnastics Singapore
Quality of Singapore Gymnastics events you attended (e.g. national championships)

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* 14. Thinking about the next 12 months, what do you believe are the priorities for your club? (Please select all that apply)

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* 15. Which of the following best describes how you view the health of your club’s finances over the next 12 months?

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* 16. Overall, how would you rate the quality of your Club's facilities?

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* 17. Which of the following equipment do you have at your facility? (Please select all that apply)

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* 18. Could you please provide approximate details on the size of your club facility for the following:

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* 19. Are any of the following a priority for your Club regarding facilities? (Please select all that apply)

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* 20. Over the course of a typical week, at what capacity (approximately) is your club at the following days/times?

  0% - 25% 26% - 50% 51% - 75% 76% - 100% Don't Know
Monday - Friday: 6am - 9am
Monday - Friday: 9am - 4pm
Monday - Friday: 4pm onwards
Saturday: 6am - 9am
Saturday: 9am - 4pm
Saturday: 4pm onwards
Sunday: 6am - 9am
Sunday: 9am - 4pm
Sunday: 4pm onwards

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* 21. Does your club currently have a waiting list? (please select all that apply)

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* 22. How many of each of the following people are involved with your club?

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* 23. Do you have any other comments or suggestions on how to improve the club experience within gymnastics that you would like share with Singapore Gymnastics?

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* 24. In recognition of your time in completing the survey there are six prizes for the most creative responses to the following question.

In 25 words or less please tell us your most creative idea on how to promote awareness and interest in Gymnastics?

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* 25. To be in the draw to win the prizes on offer, please enter your contact details. (Please note that these details will only be used for the purposes of contacting prize winners and will not be linked with your responses to all other questions within this survey).

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* 26. Some Clubs may desire to follow up on issues raised. In this instance, would you like to discuss your survey responses with Singapore Gymnastics?

Thank you for taking the time to contribute to the future direction and growth of Gymnastics in Singapore.

To complete the survey, please click on the submit button below.

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