SurveyMonkey Powered Online Survey

Dear Valuable Customer,

Calspan Air Services continuously strives to enhance the quality of service it provides to valuable customers like yourself. We also understand the challenges that you face and are interested in understanding your future needs in order for Calspan to be able to provide you with comprehensive solutions. We appreciate your feedback regarding your most recent visit and thank you for your business. This survey should take you no more than 5 minutes to complete and you are encouraged to comment and provide feedback. Thank you for your participation.

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied	N/A
What is your overall level of satisfaction with regards to your most recent visit?	What is your overall level of satisfaction with regards to your most recent visit? Very dissatisfied	What is your overall level of satisfaction with regards to your most recent visit? Dissatisfied	What is your overall level of satisfaction with regards to your most recent visit? Neutral	What is your overall level of satisfaction with regards to your most recent visit? Satisfied	What is your overall level of satisfaction with regards to your most recent visit? Very satisfied	What is your overall level of satisfaction with regards to your most recent visit? N/A
How satisfied were you with Calspan’s responsiveness in providing a pricing proposal?	How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Very dissatisfied	How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Dissatisfied	How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Neutral	How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Satisfied	How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Very satisfied	How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? N/A
How satisfied were you with the flexibility and attentiveness of the staff to address your needs?	How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Very dissatisfied	How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Dissatisfied	How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Neutral	How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Satisfied	How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Very satisfied	How satisfied were you with the flexibility and attentiveness of the staff to address your needs? N/A
How satisfied were you with Caslpan’s timeliness by which your project was completed?	How satisfied were you with Caslpan’s timeliness by which your project was completed? Very dissatisfied	How satisfied were you with Caslpan’s timeliness by which your project was completed? Dissatisfied	How satisfied were you with Caslpan’s timeliness by which your project was completed? Neutral	How satisfied were you with Caslpan’s timeliness by which your project was completed? Satisfied	How satisfied were you with Caslpan’s timeliness by which your project was completed? Very satisfied	How satisfied were you with Caslpan’s timeliness by which your project was completed? N/A
How satisfied were you with the quality of the service provided, including any deliverables?	How satisfied were you with the quality of the service provided, including any deliverables? Very dissatisfied	How satisfied were you with the quality of the service provided, including any deliverables? Dissatisfied	How satisfied were you with the quality of the service provided, including any deliverables? Neutral	How satisfied were you with the quality of the service provided, including any deliverables? Satisfied	How satisfied were you with the quality of the service provided, including any deliverables? Very satisfied	How satisfied were you with the quality of the service provided, including any deliverables? N/A
How satisfied were you with the value for the price paid for such services?	How satisfied were you with the value for the price paid for such services? Very dissatisfied	How satisfied were you with the value for the price paid for such services? Dissatisfied	How satisfied were you with the value for the price paid for such services? Neutral	How satisfied were you with the value for the price paid for such services? Satisfied	How satisfied were you with the value for the price paid for such services? Very satisfied	How satisfied were you with the value for the price paid for such services? N/A

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

N/A

What is your overall level of satisfaction with regards to your most recent visit?

What is your overall level of satisfaction with regards to your most recent visit? Very dissatisfied

What is your overall level of satisfaction with regards to your most recent visit? Dissatisfied

What is your overall level of satisfaction with regards to your most recent visit? Neutral

What is your overall level of satisfaction with regards to your most recent visit? Satisfied

What is your overall level of satisfaction with regards to your most recent visit? Very satisfied

What is your overall level of satisfaction with regards to your most recent visit? N/A

How satisfied were you with Calspan’s responsiveness in providing a pricing proposal?

How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Very dissatisfied

How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Dissatisfied

How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Neutral

How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Satisfied

How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? Very satisfied

How satisfied were you with Calspan’s responsiveness in providing a pricing proposal? N/A

How satisfied were you with the flexibility and attentiveness of the staff to address your needs?

How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Very dissatisfied

How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Dissatisfied

How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Neutral

How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Satisfied

How satisfied were you with the flexibility and attentiveness of the staff to address your needs? Very satisfied

How satisfied were you with the flexibility and attentiveness of the staff to address your needs? N/A

How satisfied were you with Caslpan’s timeliness by which your project was completed?

How satisfied were you with Caslpan’s timeliness by which your project was completed? Very dissatisfied

How satisfied were you with Caslpan’s timeliness by which your project was completed? Dissatisfied

How satisfied were you with Caslpan’s timeliness by which your project was completed? Neutral

How satisfied were you with Caslpan’s timeliness by which your project was completed? Satisfied

How satisfied were you with Caslpan’s timeliness by which your project was completed? Very satisfied

How satisfied were you with Caslpan’s timeliness by which your project was completed? N/A

How satisfied were you with the quality of the service provided, including any deliverables?

How satisfied were you with the quality of the service provided, including any deliverables? Very dissatisfied

How satisfied were you with the quality of the service provided, including any deliverables? Dissatisfied

How satisfied were you with the quality of the service provided, including any deliverables? Neutral

How satisfied were you with the quality of the service provided, including any deliverables? Satisfied

How satisfied were you with the quality of the service provided, including any deliverables? Very satisfied

How satisfied were you with the quality of the service provided, including any deliverables? N/A

How satisfied were you with the value for the price paid for such services?

How satisfied were you with the value for the price paid for such services? Very dissatisfied

How satisfied were you with the value for the price paid for such services? Dissatisfied

How satisfied were you with the value for the price paid for such services? Neutral

How satisfied were you with the value for the price paid for such services? Satisfied

How satisfied were you with the value for the price paid for such services? Very satisfied

How satisfied were you with the value for the price paid for such services? N/A

Calspan Air Services Customer Satisfaction Survey

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* 1. Optional Contact Information:

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* 2. Which business unit did you work with?

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* 3. Why did you choose Calspan?

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* 4. Satisfaction

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* 5. How likely are you to use Calspan for future projects?

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* 6. How likely are you to recommend Calspan to a friend or a colleague?

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* 7. If you were on-site for this project, do you have any feedback on your experience (facility appearance, amenities, workspace, wireless etc.)?

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* 8. May we use your name and comments in our marketing materials?

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* 9. Do you have any other comments, questions, or concerns?