Centre Hastings - Community Survey

Fire Master Plan

The Municipality of Centre Hastings, and the Centre Hastings Fire Department (CHFD) has a proud tradition of assisting residents and effectively responding to emergencies. Led by Fire Chief Derek Snider, the CHFD is a team of 40 dedicated volunteer professional firefighters. In addition to firefighting, and life saving services, the department prioritizes fire prevention, fire inspections and community risk reduction through community fire education programs.

In our ongoing efforts to ensure that we are meeting the needs of our community, the CHFD are creating a 10-year community-driven fire master plan to guide operational improvements and enhance the fire service levels provided throughout the community.

We have engaged the Emergency Management Group Inc. (EMG) to assist us with this initiative. EMG is a consulting firm that has worked with many fire departments in developing their fire master plans, station assessments, and fire service reviews.

To successfully gather feedback, we need your assistance and ask that you take the time to complete this survey. Your confidential responses will help to ensure a focused action that continues to meet the diverse needs of all residents.

Please complete the survey by December 13, 2024.

Question Title

* 1. What is your general impression of the Centre Hasting Fire Department concerning its level of professionalism, community safety, education, and fire prevention awareness programs?

Excellent

Good

Satisfactory

Needs Improvement

Poor

Question Title

* 2. Has the Centre Hastings Fire Department staff approached you concerning their Smoke Alarm Program?

Yes

Question Title

* 3. If yes, how did you find this interaction?

Excellent

Good

Satisfactory

Needs Improvement

Poor

Question Title

* 4. How important are the following statements to you?

	Extremely Important	Very Important	Important	Not Very Important	Not Important at All
How quickly does the CHFD get to me if I have an emergency?	How quickly does the CHFD get to me if I have an emergency? Extremely Important	How quickly does the CHFD get to me if I have an emergency? Very Important	How quickly does the CHFD get to me if I have an emergency? Important	How quickly does the CHFD get to me if I have an emergency? Not Very Important	How quickly does the CHFD get to me if I have an emergency? Not Important at All
Whether the CHFD will visit my home to give me safety advice or fire smoke alarms	Whether the CHFD will visit my home to give me safety advice or fire smoke alarms Extremely Important	Whether the CHFD will visit my home to give me safety advice or fire smoke alarms Very Important	Whether the CHFD will visit my home to give me safety advice or fire smoke alarms Important	Whether the CHFD will visit my home to give me safety advice or fire smoke alarms Not Very Important	Whether the CHFD will visit my home to give me safety advice or fire smoke alarms Not Important at All
How much do the fire services costs me as a taxpayer	How much do the fire services costs me as a taxpayer Extremely Important	How much do the fire services costs me as a taxpayer Very Important	How much do the fire services costs me as a taxpayer Important	How much do the fire services costs me as a taxpayer Not Very Important	How much do the fire services costs me as a taxpayer Not Important at All
How well does the CHFD work with other agencies to provide more comprehensive community safety services?	How well does the CHFD work with other agencies to provide more comprehensive community safety services? Extremely Important	How well does the CHFD work with other agencies to provide more comprehensive community safety services? Very Important	How well does the CHFD work with other agencies to provide more comprehensive community safety services? Important	How well does the CHFD work with other agencies to provide more comprehensive community safety services? Not Very Important	How well does the CHFD work with other agencies to provide more comprehensive community safety services? Not Important at All
How often the CHFD consult me about their services	How often the CHFD consult me about their services Extremely Important	How often the CHFD consult me about their services Very Important	How often the CHFD consult me about their services Important	How often the CHFD consult me about their services Not Very Important	How often the CHFD consult me about their services Not Important at All
How often does the CHFD provide community training opportunities?	How often does the CHFD provide community training opportunities? Extremely Important	How often does the CHFD provide community training opportunities? Very Important	How often does the CHFD provide community training opportunities? Important	How often does the CHFD provide community training opportunities? Not Very Important	How often does the CHFD provide community training opportunities? Not Important at All
How visible the CHFD is at local community events	How visible the CHFD is at local community events Extremely Important	How visible the CHFD is at local community events Very Important	How visible the CHFD is at local community events Important	How visible the CHFD is at local community events Not Very Important	How visible the CHFD is at local community events Not Important at All
Contacting the CHFD after an emergency, as required	Contacting the CHFD after an emergency, as required Extremely Important	Contacting the CHFD after an emergency, as required Very Important	Contacting the CHFD after an emergency, as required Important	Contacting the CHFD after an emergency, as required Not Very Important	Contacting the CHFD after an emergency, as required Not Important at All
Timeliness to any request for services or assistance from the CHFD	Timeliness to any request for services or assistance from the CHFD Extremely Important	Timeliness to any request for services or assistance from the CHFD Very Important	Timeliness to any request for services or assistance from the CHFD Important	Timeliness to any request for services or assistance from the CHFD Not Very Important	Timeliness to any request for services or assistance from the CHFD Not Important at All
CHFD Purchase and maintain new and applicable equipment	CHFD Purchase and maintain new and applicable equipment Extremely Important	CHFD Purchase and maintain new and applicable equipment Very Important	CHFD Purchase and maintain new and applicable equipment Important	CHFD Purchase and maintain new and applicable equipment Not Very Important	CHFD Purchase and maintain new and applicable equipment Not Important at All
CHFD has continued and relevant training	CHFD has continued and relevant training Extremely Important	CHFD has continued and relevant training Very Important	CHFD has continued and relevant training Important	CHFD has continued and relevant training Not Very Important	CHFD has continued and relevant training Not Important at All

Question Title

* 5. Based on your knowledge/understanding of the CHFD, what are the top three issues facing our fire service today (i.e., barriers to providing service)?

Recruitment and Retention of Volunteers

Diversity and Inclusion

Mental Health and Wellness

Funding and Resource Constraints

Training and Professional Development

Community Risk Reduction and Public Education

Climate Change and Environmental Hazards

Call Volumes

Leadership and Succession Planning

Question Title

* 6. The Centre Hastings Fire Department delivers 27 core services. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

	Extremely Important	Very Important	Important	Not Very Important	Not Important at All
Firefighting (including rescue)	Firefighting (including rescue) Extremely Important	Firefighting (including rescue) Very Important	Firefighting (including rescue) Important	Firefighting (including rescue) Not Very Important	Firefighting (including rescue) Not Important at All
Vehicle Collision and Extrication	Vehicle Collision and Extrication Extremely Important	Vehicle Collision and Extrication Very Important	Vehicle Collision and Extrication Important	Vehicle Collision and Extrication Not Very Important	Vehicle Collision and Extrication Not Important at All
Grass, Bush, Forestry Firefighting	Grass, Bush, Forestry Firefighting Extremely Important	Grass, Bush, Forestry Firefighting Very Important	Grass, Bush, Forestry Firefighting Important	Grass, Bush, Forestry Firefighting Not Very Important	Grass, Bush, Forestry Firefighting Not Important at All
Emergency Medical Intervention (including defibrillation)	Emergency Medical Intervention (including defibrillation) Extremely Important	Emergency Medical Intervention (including defibrillation) Very Important	Emergency Medical Intervention (including defibrillation) Important	Emergency Medical Intervention (including defibrillation) Not Very Important	Emergency Medical Intervention (including defibrillation) Not Important at All
Hazardous Materials Response	Hazardous Materials Response Extremely Important	Hazardous Materials Response Very Important	Hazardous Materials Response Important	Hazardous Materials Response Not Very Important	Hazardous Materials Response Not Important at All
Rescue (i.e., Water Rescue, Rope Rescue, Confined Space Rescue, Industrial and Machinery Recue, etc.)	Rescue (i.e., Water Rescue, Rope Rescue, Confined Space Rescue, Industrial and Machinery Recue, etc.) Extremely Important	Rescue (i.e., Water Rescue, Rope Rescue, Confined Space Rescue, Industrial and Machinery Recue, etc.) Very Important	Rescue (i.e., Water Rescue, Rope Rescue, Confined Space Rescue, Industrial and Machinery Recue, etc.) Important	Rescue (i.e., Water Rescue, Rope Rescue, Confined Space Rescue, Industrial and Machinery Recue, etc.) Not Very Important	Rescue (i.e., Water Rescue, Rope Rescue, Confined Space Rescue, Industrial and Machinery Recue, etc.) Not Important at All
Confined Space Rescue	Confined Space Rescue Extremely Important	Confined Space Rescue Very Important	Confined Space Rescue Important	Confined Space Rescue Not Very Important	Confined Space Rescue Not Important at All
Fire Prevention	Fire Prevention Extremely Important	Fire Prevention Very Important	Fire Prevention Important	Fire Prevention Not Very Important	Fire Prevention Not Important at All
Fire Code Enforcement	Fire Code Enforcement Extremely Important	Fire Code Enforcement Very Important	Fire Code Enforcement Important	Fire Code Enforcement Not Very Important	Fire Code Enforcement Not Important at All
Public Fire Safety Education	Public Fire Safety Education Extremely Important	Public Fire Safety Education Very Important	Public Fire Safety Education Important	Public Fire Safety Education Not Very Important	Public Fire Safety Education Not Important at All
Community Emergency Management Planning Services	Community Emergency Management Planning Services Extremely Important	Community Emergency Management Planning Services Very Important	Community Emergency Management Planning Services Important	Community Emergency Management Planning Services Not Very Important	Community Emergency Management Planning Services Not Important at All

Question Title

* 7. Are there any additional services that you believe should be provided? If so, please specify.

Question Title

* 8. Over the next ten years, if you could recommend/implement up to three things to improve how the Centre Hastings Fire Department provide the current services, what would those things be?

Question Title

* 9. Have you directly received service from the Centre Hastings Fire Department?

Yes

Centre Hastings - Community Survey

Fire Master Plan

Question Title

* 1. What is your general impression of the Centre Hasting Fire Department concerning its level of professionalism, community safety, education, and fire prevention awareness programs?

Question Title

* 2. Has the Centre Hastings Fire Department staff approached you concerning their Smoke Alarm Program?

Question Title

* 3. If yes, how did you find this interaction?

Question Title

* 4. How important are the following statements to you?

Question Title

* 5. Based on your knowledge/understanding of the CHFD, what are the top three issues facing our fire service today (i.e., barriers to providing service)?

Question Title

* 6. The Centre Hastings Fire Department delivers 27 core services. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Question Title

* 7. Are there any additional services that you believe should be provided? If so, please specify.

Question Title

* 8. Over the next ten years, if you could recommend/implement up to three things to improve how the Centre Hastings Fire Department provide the current services, what would those things be?

Question Title

* 9. Have you directly received service from the Centre Hastings Fire Department?

Question Title

* 10. Could you share some details about your experience and any recommendations for improvements to the fire department?