Hello,

Marketing and Communications surveys enable an institution to receive relevant input from customers and analyze overall customer satisfaction. How do customers rank new products and services? Are customers satisfied with the promotions? Have our marketing services helped them achieve their objectives? The survey results will give Saint Augustine's University a competitive edge and allow us to use customer input to improve our service and keep our customers satisfied.

Please set aside five minutes to complete and submit the survey no later than Thursday, February 29, 2024.

Thank you for your participation.

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* 1. Employee Demographics

Please select employment type

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* 2. Please select the division you are associated with at SAU

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* 3. Communications

Please indicate your level of satisfaction with 'Communications'.

  Extremely Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Extremely Satisfied
Internal email communication ( MarComm is not responsible for populating/maintaining distribution lists)
App posts & notifications
University news (press releases)
External email ( Bird's Eye View Newsletter, Alumni updates, etc.)
Timeliness
Readability

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* 4. In case you have any additional comments about 'Communications', please use the comment box. If not, write N/A.

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* 5. Marketing

Product

Are you aware of SAU's programs and services for students?

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* 6. What methods are most effective in increasing awareness of SAU’s academic programs and student services? (Select all that apply)

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* 7. Price

Are you aware of SAU’s tuition & fees?

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* 8. What methods are most effective in increasing awareness of SAU’s tuition and fees? (Select all that apply)

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* 9. Promotion

Are you satisfied with the timeliness of SAU promotions?

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* 10. According to you, which methods of SAU promotion are most impactful to you? (Select all that apply)

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* 11. Do you share information promoting SAU’s initiatives (i.e. enrollment, giving, etc.)?

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* 12. Placement

Where have you seen/heard SAU advertisements the most (Select all that apply)?

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* 13. Where do you believe more SAU advertisements should be placed( Select all that apply)?

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* 14. Branding

Toolkit

Have you used SAU's branding toolkit?

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* 15. Please indicate your level of difficulty in using toolkits?

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* 16. Please indicate your level of accessibility to the toolkit.

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* 17. Licensing

Are you aware of SAU’s licensing program?

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* 18. Have you referred any potential retailers to SAU to sell university products?

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* 19. What stores or retailers would you like to see selling SAU merchandise?

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* 20. Brand Promise & Positioning Statements

Are you aware of SAU’s Brand Promise and Positioning Statements?

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* 21. Please indicate the level of impact of  SAU’s Brand Promise and Positioning Statements on the customers?

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* 22. Identity Standards & Style Guide

Please indicate your level of difficult in using Identity Standards & Style Guide.

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* 23. Please indicate your level of accessibility to Identity Standards & Style Guide?

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* 24. If you have any additional comments about 'Marketing', please use the comment box? If not, write N/A.

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* 25. Lytho System (Project Request Submissions)

Please indicate your level of difficulty in using Lytho System (Project Request Submissions).

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* 26. Please indicate your level of accessibility to Lytho System (Project Request Submissions)?

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* 27. SAU Website Use

Please indicate your level of satisfaction with SAU Website use.

  Very Dissatisfied Dissatisfied Neither Dissatisfied nor Satisfied Satisfied Very Satisfied
Navigation
Accessibility
Ease-to-Use
Up-to-Date
Look-and-Feel

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* 28. SAU App Use

Please indicate your level of satisfaction with SAU App Use.

  Very Dissatisfied Dissatisfied Neither Dissatisfied nor Satisfied Satisfied Very Satisfied
Navigation
Accessibility
Ease-to-Use

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* 29. Website Updates

Please indicate your level of satisfaction with website updates.

  Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied
 Quality of work
Responsiveness/Follow up on projects
 Customer service/Professionalism
Consultation
Communication of edits or changes to deadline
 Execution of deliverables
Timeliness of deliverables
  Accessibility of Services

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* 30. Please rate the services currently provided for website updates?

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* 31. Video Production

Please indicate your level of satisfaction with video production.

  Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied
 Quality of work
Responsiveness/Follow up on projects
 Customer service/Professionalism
Consultation
Communication of edits or changes to deadline
 Execution of deliverables
Timeliness of deliverables
  Accessibility of Services

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* 32. Please rate the services for video production currently provided.

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* 33. Video Broadcasting (Livestream)

Please indicate your level of satisfaction with video broadcasting (Livestream).

  Very Dissatisfied Dissatisfied Neither Dissatisfied nor Satisfied Satisfied Very Satisfied
Video Quality
Audio Quality
Overall Presentation
Customer Service/ Professionalism
Consultation
Timeliness/ Punctuality of Staff

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* 34. Radio/Audio Production (PSAs/Podcasts)

Please indicate your level of satisfaction with Radio/Audio Production (PSAs/Podcasts).

  Very Dissatisfied Dissatisfied Neither Dissatisfied nor Satisfied Satisfied Very Satisfied
Quality of Work
Responsiveness/Follow up on projects
Customer Service/ Professionalism
Consultation
Timeliness/ Punctuality of Staff
Communication of Edits or Changes to Deadline
Execution of deliverables
Timeliness of deliverables
Accessibility of deliverables

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* 35. Please rate the services for Radio/ Audio Production(PSAs/ Podcasts) currently provided to users.

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* 36. Graphic Design

Please indicate your level of satisfaction with Graphic Design.

  Very Dissatisfied Dissatisfied Neither Dissatisfied nor Satisfied Satisfied Very Satisfied
Quality of Work
Responsiveness/Follow up on projects
Customer Service/ Professionalism
Consultation
Timeliness/ Punctuality of Staff
Communication of Edits or Changes to Deadline
Execution of deliverables
Timeliness of deliverables
Accessibility of deliverables

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* 37. Please rate the services for graphic design currently provided to customers/users.

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* 38. Automations ( Printing)

State your level of satisfaction with automations (printing).

  Very Dissatisfied Dissatisfied Neither Dissatisfied nor Satisfied Satisfied Very Satisfied
Quality of Work
Responsiveness/Follow up on projects
Customer Service/ Professionalism
Consultation
Timeliness/ Punctuality of Staff
Communication of Edits or Changes to Deadline
Execution of deliverables
Timeliness of deliverables
Accessibility of deliverables

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* 39. Please rate the services for automation ( printing) currently provided to customers/users.

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* 40. Social Media

What social media platforms are you currently using? (Select all that apply)

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* 41. Do you follow any of SAU’s official social media accounts?

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* 42. If you answered yes in question #44, which ones do you follow? (Select all that apply)

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* 43. Please grade SAU's social media presence with stars.

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* 44. Please indicate your level of familiarity with the following two services.

  Entirely Unfamiliar Unfamiliar Somewhat Familiar Familiar Entirely Familiar
Television Studio
Radio Broadcast

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* 45. If you have any additional comments, please use the comment box. If not, write N/A.

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