JANUARY 2025 SURVEY Complete our survey and receive a $15 Voucher Question Title * 1. How do you find our bracelet sizing? True to size chart Inconsistent Too small Too big Haven’t purchased bracelets Question Title * 2. Why do you shop with us at Francesca? Sentimental jewellery with meaning Trending styles that are in fashion Jewellery that gives back Question Title * 3. How do you prefer hearing about the latest releases and promotions? Email Social media SMS Sponsored Ads Other (please specify) Question Title * 4. Did you know we have two stores, Hobart CBD and Melbourne Central? Yes, I know No, I had no idea I shop online only Question Title * 5. If we were to open another retail store, which state should we open in? Brisbane Sydney Melbourne Adelaide Perth Question Title * 6. What do you think of our loyalty program? I like it I didn’t know you had a loyalty program It could do with improving Question Title * 7. Have you reached out to our customer care team recently? Yes, via Live Chat Yes, via Phone Call Yes, via Email No, I have not contacted your care team Question Title * 8. If yes, how satisfied were you with our experience? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 9. Have you used our Francesca app? Yes, regularly Yes, occasionally No, but I’ve heard of it No, I haven’t heard of it Question Title * 10. If you have used the Francesca app, how would you rate your experience? Excellent Good Neutral Poor Haven’t used it Question Title * 11. Did you know 25% of our product is made in Hobart, Australia? Yes, I did know this No, I didn't know this Question Title * 12. How satisfied are you with the overall quality of our jewellery? Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Question Title * 13. What improvements or new products would you like to see from us in the future? Question Title * 14. How many times do you want to hear from us via email per week? 4-5 3-4 2-3 1-2 Question Title * 15. What is your most used social media app? Instagram TikTok Facebook Question Title * 16. Your $15 Voucher code will be shown once you press submit. Take a screenshot when it appears. Please enter your email to receive reminders about your voucher code before it expires and to receive marketing from Francesca. Done