ACMPE Article Assessment - Survey says: Achieving and sustaining outstanding patient satisfaction

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* 1. The CG-CAHPS (CAHPS Clinical & Group Survey) is the standard tool to measure a patient’s experience in the ambulatory setting.

True

False

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* 2. What can potentially alleviate negative feedback?

Clear communication

Empathy

Ignoring it

A and B

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* 3. The last question in the provider section, and probably the most important is: “Would you recommend this provider?”

True

False

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* 4. _______________ can play an important role in positive feedback regarding communication.

Direct mail

Emailing provider

Patient portals

None of the above

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* 5. Practices can use ______ ® as five steps to better communication.

VICAP

AIDET

HIPAA

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* 6. The perception of patients is not what drives patient satisfaction; therefore, it is unimportant to explore the factors that the patient values and implement changes if necessary based on those findings.

True

False

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