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Consumer Protection Contest
Consumer Protection story
This section is reviewed blind. Please do not add references that can reveal your country/jurisdiction. If needed, please use general references such as "the Ministry," "the Agency," "the Organization," etc.
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1.
Title of the consumer protection initiative
(Required.)
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2.
Consumer Protection Contest Themes
Please select:
(Required.)
Theme 1 – Partnering with third parties.
Theme 2 – Complaint handling.
Theme 3 – Cross-border cooperation
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3.
Please summarize the consumer protection initiative. Please include information covering (i) relevance of the intervention, (ii) the issue tackled by the initiative, (iii) the solution proposed/implemented and (iv) impact when available. (150 words)
(Required.)
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4.
What was the consumer issue under assessment? (150 words)
(Required.)
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5.
What was the strategy used to address the issue? It can include, for instance, communication strategy, resources allocated, evidence building. (150 words)
(Required.)
6.
Did this initiative involve any collaboration with other agencies/organizations and/or stakeholders? If yes, please detail the nature of the collaboration. (150 words)
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7.
What were the results of the initiative? For example: (i) recommendations were implemented by stakeholders, (ii) opinions were published or disseminated, (iii) other changes generated by the initiative. (150 words)
(Required.)
8.
Please explain whether this initiative (i) is inspired by initiatives of other jurisdictions, or (ii) is inspired by other initiatives in your jurisdiction. Please provide brief information on those other initiatives if applicable. (150 words)
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9.
How do you assess the impact, and what was the impact of this initiative? (150 words)
(Required.)
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10.
Please provide lessons learned with the initiative. (150 words)
(Required.)
