Complaints

Thank you for taking the time to make your complaint. It is important for us to understand what has happened so that we can improve our service.

Question Title

* 1. What went wrong? What is the reason for this complaint?

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* 2. When did this happen?

Date / Time

Date

Time

AM/PM

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* 3. What service does your complaint relate to?

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* 4. Which of the following statements sounds like your experience? (This helps us to see if we are getting a lot of the same types of complaints)

I was not treated fairly.

I was not allowed to participate in decision making or included in decisions that effected.

My individual needs and were not considered, the advice and information was generic.

I was prevented from making a complaint when I wanted to.

It was very difficult to access the service to make an appointment and receive assistance.

The service is poorly managed and this has had a negative impact on my situation.

The person I spoke with was rude and unhelpful.

I did not feel listed to.

Information was not provided to me in a way that I can easily understand.

I did not feel heard or understood.

The service was quite good, but there are some things that I feel need to be raised.

None of the above

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* 5. What could we do about this now and what could we have done better at the time? (This will helps us to fix the problem wherever possible)

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* 6. Overall, how satisfied were you with the experience with our service?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not at all satisfied

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* 7. How likely is it that you would recommend Sussex Street Community Law Service to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 8. In order for us to contact you about your complaint, we need your contact details. If you would like to make this complaint anonymously that is ok too.

Name

State

Postal Code

Email Address

Phone Number

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* 9. If you would like to send us any documents as part of this complaint, please upload them here.

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