TCL Mobile Online Survey

Question Title

* 2. What TCL product(s) do you own? (Select all that apply)

Televisions

Sound Bars

Smartphones

Tablets

Headphones

Home Comfort products

None of the above

Question Title

* 3. What was the purpose of your visit today to the TCL website? (Select all that apply)

Learn about TCL Televisions

Learn about TCL Sound bars

Learn about TCL Mobile products

Learn about TCL Headphones

Learn about TCL Home Comfort products

Purchase TCL Televisions

Purchase TCL Sound bars

Purchase TCL Mobile products

Purchase TCL Headphones

Purchase TCL Home Comfort products

Other (please specify)

Question Title

* 4. How did you hear about TCL? (Select all that apply)

TV commercials

Billboards/outdoor venues

Web searches

Video sites

Facebook

Instagram

X, formerly Twitter

TikTok

Mobile carrier websites and/or stores (e.g. T-Mobile, AT&T, Verizon, etc.)

Retailer website and/or stores (e.g. Amazon, Best Buy, Walmart, etc.)

Friends and family

Other (please specify)

Question Title

* 5. Are you currently looking for a new phone?

Yes

Question Title

* 6. What brand of mobile phone do you currently own?

TCL

Alcatel

Motorola

Google

Samsung

Apple

Other (please specify)

Question Title

* 7. Are you open to switching to another brand for your next mobile phone?

Yes

Question Title

* 8. How much do you plan to pay for your next mobile phone?

under $100

$100-$199

$200-$299

$300-$399

$400-$499

$500+

Question Title

* 9. Are you looking for an unlocked phone or carrier-specific phone?

Unlocked (supports multiple network operators' network)

Carrier-specific (supports a specific network operator's network)

Question Title

* 10. Are you currently on a prepaid or postpaid phone rate plan

Prepaid (e.g. Metro by T-Mobile, Cricket, Boost, Tracfone)

Postpaid (e.g. Verizon, T-Mobile, AT&T)

Question Title

* 11. Where do you plan to purchase your next mobile products? (Select all that apply)

TCL.com

E-commerce retailer web sites (e.g. Amazon.com, EBay.com, etc.)

Mobile carrier store locations (e.g. T-Mobile, AT&T, Verizon, etc.)

National retailer websites (e.g. BestBuy.com, Walmart.com, etc.)

Mobile carrier web sites (e.g. T-Mobile.com, ATT.com, Verizon.com, etc.)

National retailer store locations (e.g. Best Buy, Walmart, Target, etc.)

Other (please specify)

Question Title

* 12. How important are these features in your next phone?

	Not important	Somewhat important	Very important
Large display screen size	Large display screen size Not important	Large display screen size Somewhat important	Large display screen size Very important
Entertainment content preloaded	Entertainment content preloaded Not important	Entertainment content preloaded Somewhat important	Entertainment content preloaded Very important
Large battery capacity	Large battery capacity Not important	Large battery capacity Somewhat important	Large battery capacity Very important
Great front camera system (for selfies)	Great front camera system (for selfies) Not important	Great front camera system (for selfies) Somewhat important	Great front camera system (for selfies) Very important
Voice assistants (e.g. Google Assistant or Alexa)	Voice assistants (e.g. Google Assistant or Alexa) Not important	Voice assistants (e.g. Google Assistant or Alexa) Somewhat important	Voice assistants (e.g. Google Assistant or Alexa) Very important
Premium styling and design	Premium styling and design Not important	Premium styling and design Somewhat important	Premium styling and design Very important
High display refresh rate	High display refresh rate Not important	High display refresh rate Somewhat important	High display refresh rate Very important
Great rear multi-camera system	Great rear multi-camera system Not important	Great rear multi-camera system Somewhat important	Great rear multi-camera system Very important
Mobile wallet for in-store payments with your smartphone	Mobile wallet for in-store payments with your smartphone Not important	Mobile wallet for in-store payments with your smartphone Somewhat important	Mobile wallet for in-store payments with your smartphone Very important
Powerful sound (dual-speakers)	Powerful sound (dual-speakers) Not important	Powerful sound (dual-speakers) Somewhat important	Powerful sound (dual-speakers) Very important
More memory for storage	More memory for storage Not important	More memory for storage Somewhat important	More memory for storage Very important
Wireless charging	Wireless charging Not important	Wireless charging Somewhat important	Wireless charging Very important

Question Title

* 13. What do you use your smartphone for? (Select all that apply)

Checking and/or posting on social media

Browsing web sites (news, sports, weather, etc.)

Enjoying entertainment (music, movies, streaming TV)

Taking pictures (of others and/or selfies)

Responding to work-related email

Playing games

Performing financial activities online (banking, shopping)

Other (please specify)

Question Title

* 14. What other connected solutions would you be interested in?

Pet trackers (know where your pets are if they are lost)

Tablets (stay connected even outside WiFi coverage)

Smartwatches (calling, health and activity tracking, etc.)

Cameras (security, monitoring, etc.)

Smart speakers (Google Assistant or Alexa enabled speakers)

General purpose trackers (know where your young kids are, personal belongings, etc.)

Mobile hotspots (dedicated device to provide connectivity on the go)

Other (please specify)

None of the above

Question Title

* 15. Please indicate which of the following descriptions best fit the TCL brand. (Select all that apply)

Trustworthy

Fashionable/stylish

Empowered by leading AI technology

Good value for money

Premium

Global brand

Great product materials and workmanship

Good product design

Fits with how I see myself

Good user experience

Has strong innovation ability

Advanced smart connectivity technology

None of these describe the TCL brand

Question Title

* 16. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

Prefer not to answer

Question Title

* 17. What is your gender?

Female

Male

Non-binary

Prefer not to answer

Question Title

* 18. Which of the following categories best describes your family’s ancestral background?

White or Caucasian

Black or African American

Hispanic/Latino/Spanish Descent

Asian or Asian American

American Indian or Alaska Native

Native Hawaiian or Other Pacific Islander

Other (please specify)

Prefer not to say

Question Title

* 19. What is your annual household income?

Under $35,000

$35,000 to $54,999

$55,000 to $74,999

$75,000 to $99,999

$100,000 to $149,999

$150,000 to $199,999

$200,000+

Prefer not to answer

Question Title

* 20. Who is your current wireless provider?

AT&T

Boost Mobile

Cricket Wireless

Lifeline programs (e.g. Assurance Wireless, SafeLink Wireless, Qlink Wireless, etc.)

Metro by T-Mobile

Mint Mobile

Straight Talk

T-Mobile

Tracfone

US Cellular

Verizon

Total by Verizon

Other (please specify)

Question Title

* 21. Which of the following best describes you? (Select all that apply)

Smart products that seamlessly connect my life is important

Excellent product performance is important

Having the latest innovative technology is important

Only replace my phone when it's broken

None of the above

Question Title

* 22. In what US region do you live?

West

Midwest

South

Northeast

Question Title

* 23. What type of device did you use to take this survey?

Computer/Laptop

Tablet

Smartphone

Question Title

* 24. Please share additional suggestions below on how TCL can serve you better.

Do not provide us with your contact information here. If you would like to reach Product Support, please CLICK HERE.

TCL Mobile Online Survey

Question Title

* 1. Are you currently a TCL customer?

Question Title

* 2. What TCL product(s) do you own? (Select all that apply)

Question Title

* 3. What was the purpose of your visit today to the TCL website? (Select all that apply)

Question Title

* 4. How did you hear about TCL? (Select all that apply)

Question Title

* 5. Are you currently looking for a new phone?

Question Title

* 6. What brand of mobile phone do you currently own?

Question Title

* 7. Are you open to switching to another brand for your next mobile phone?

Question Title

* 8. How much do you plan to pay for your next mobile phone?

Question Title

* 9. Are you looking for an unlocked phone or carrier-specific phone?

Question Title

* 10. Are you currently on a prepaid or postpaid phone rate plan

Question Title

* 11. Where do you plan to purchase your next mobile products? (Select all that apply)

Question Title

* 12. How important are these features in your next phone?

Question Title

* 13. What do you use your smartphone for? (Select all that apply)

Question Title

* 14. What other connected solutions would you be interested in?

Question Title

* 15. Please indicate which of the following descriptions best fit the TCL brand. (Select all that apply)

Question Title

* 16. What is your age?

Question Title

* 17. What is your gender?

Question Title

* 18. Which of the following categories best describes your family’s ancestral background?

Question Title

* 19. What is your annual household income?

Question Title

* 20. Who is your current wireless provider?

Question Title

* 21. Which of the following best describes you? (Select all that apply)

Question Title

* 22. In what US region do you live?

Question Title

* 23. What type of device did you use to take this survey?

Question Title

* 24. Please share additional suggestions below on how TCL can serve you better. Do not provide us with your contact information here. If you would like to reach Product Support, please CLICK HERE.

* 24. Please share additional suggestions below on how TCL can serve you better.

Do not provide us with your contact information here. If you would like to reach Product Support, please CLICK HERE.