Homary Customer Survey Question Title * 1. When visiting our website, do you have a specific purchase intention? (Single Choice) Yes, I have a clear plan to purchase No, I'm just browsing Somewhat, but I haven't decided yet Question Title * 2. What is your budget range for home furniture or renovation? (Single Choice) $1,000–$1,999 $2,000–$2,999 $3,000 - $3,999 $4,000 - $4,999 Over $5,000 Question Title * 3. How attractive do you find Homary's promotional discounts and offers? (Single Choice) Very appealing Somewhat appealing, but not very tempting Not appealing; the discounts could be better I didn’t notice the promotions Question Title * 4. Are the promotion details on our website easy to understand (e.g., discount amounts, event duration, product conditions)? (Single Choice) Very easy; the promotion details are clear and detailed Fairly easy, but some information could be clearer Not very easy; the details are hard to find Not easy at all; the promotional pages are confusing I didn’t check the promotion details Question Title * 5. What is the longest acceptable delivery time (ETA) for you to complete a purchase? (Single Choice) Within 1 week Within 2 weeks Within 1 month Within 2 months Over 2 months Question Title * 6. Are you open to purchasing from non-local brands online? (Multiple Choice) Yes, I enjoy trying new brands Yes, as long as delivery times are reasonable No, the waiting time is too long No, I prefer shopping in physical stores No, I prefer local platforms Other Question Title * 7. If you didn't make a purchase on our website, what were the main reasons? (Multiple Choice) Prices were too high Found better value elsewhere The product range or styles didn’t meet my needs Delivery time was too long (ETA) Didn't trust the website Poor website experience (e.g., slow loading, unclear navigation) Complex promotion rules or unclear instructions After-sales service or warranty concerns Couldn’t find anything of interest Other Question Title * 8. If you chose another brand over Homary, what were the main reasons? (Multiple Choice) Their styles/designs suited my needs better They have a stronger brand reputation Faster delivery times Easier shopping experience Better promotions or discounts More positibe reviews Question Title * 9. What website improvements would encourage you to make a purchase? (Multiple Choice) Faster website loading speed Expanded product variety and inventory More discounts on items Better search and filtering options More detailed product information Question Title * 10. If making your first purchase with Homary, what type of products would you prioritize? (Multiple Choice) Dining tables and chairs TV stands, sofas, sofa beds, coffee tables Rugs, mats, and textiles Office desks and chairs Beds, nightstands, and dressers Bathroom fixtures Outdoor furniture Kitchen items (island cabinets, bar tables, and chairs) Wall décor and accents (e.g., clocks, artwork) Entryway items and lighting Question Title * 11. What would help build and enhance your trust in our brand? (Multiple Choice) Learning more about the brand through various channels Showcasing authentic user reviews and case studies Secure payment options Clear return and refund policies Partnerships with well-known brands Physical retail stores Question Title * 12. What types of promotions appeal to you the most? (Multiple Choice) Big discounts on individual products Coupon-based discounts (e.g., $50 off $300) Fixed-discount coupons(e.g., extra 12% off, extra 15% off) Flash sales or clearance deals Free gift with purchase (e.g., free items, gift cards) Loyalty rewards and points Question Title * 13. How do you usually learn about Homary? (Multiple Choice) Search engines (e.g., Google, Bing) Social media platforms (e.g., Facebook, Instagram, YouTube) Email recommendations Official brand media accounts Influencer endorsements Recommendations from family or friends Other Question Title * 14. Would you consider shopping with us in the future? Why? (Optional) Question Title * 15. Compared to other brands, what improvements would you like to see from Homary? (Optional) Next
