IABC Communication Survey

Help with Empathy and Emotional Intelligence (EI)

This short survey is intended to help you identify and improve your empathy and EI skills.

Question Title

* 1. Select one of the situations below, then use it to give your empathetic response in Question 2. What could you say?

A Friend Fails a Test. Imagine you are a student and a friend in your class has just failed a major test or exam. Your friend is distraught because she studied really hard and still failed.

Employee With a Dilemma. You run a small hardware store. One morning, a man comes in and is irate with your employee because the screws she recommended do not fit his project. You help him get what he needs and be on his way. When you look at your employee, your heart sinks. She is trying not to cry.

Overwhelmed Co-Worker. Your co-worker has a mountain of work to do and will need to come in over the weekend to finish. You don't do the same kind of work, so you can’t offer practical help. Still, you know what it's like to lose a weekend to work, and you feel really bad for your colleague.

Employee with a personal problem. An employee arrives at work very emotional because something upsetting happened in his personal life. How can you help the person cope so they can focus on work?

IABC Communication Survey

Help with Empathy and Emotional Intelligence (EI)

Question Title

* 1. Select one of the situations below, then use it to give your empathetic response in Question 2. What could you say?

Question Title

* 2. What is your empathetic response?