Customer Support Unit (CSU)
Customer Satisfaction Survey

Your feedback is important to us! Please let us know how we can improve your experience by answering a few questions. Your participation is voluntary and your responses will be kept confidential.
1. My service encounter with Customer Support Unit (CSU) was related to: (Check all that apply)
2. How did you communicate with CSU? (Check all that apply)
Regarding your service encounter with CSU, using a scale of 1 to 5, please tell us how much you agree or disagree with the following statements:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
N/A
3. I was satisfied with the assistance/resolution provided to me.
4. I received the resources, services and/or other information I needed.
5. I received assistance in a timely manner.
6. I was treated with respect.
7. I was directed to the right person/agency.
8. I was satisfied with my overall experience.
9. I will most likely contact CSU for assistance in the future.
10. How can we improve?
11. Additional comments or suggestions?
12. If you would like to discuss any comments further, please share your contact information so that we may contact you at a later time.
CSU appreciates your feedback. Thank you!