Assessing the Impact of Emergency Orders

Questionnaire for licensed condominium management provider companies

The CMRAO is gathering information from condominium management provider companies regarding the state of operations in condominiums under current emergency orders.

This survey is anonymous. By completing this survey you are providing valuable input that helps in planning for future activities. The results of this survey will be shared with the Government of Ontario.

This survey should only be completed once by your company. Please do not share the survey link with others in the sector.

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* 1. How would you describe the size of your condominium management provider company?

We are a small company. We employ about 1-10 total staff, including managers, administrative personnel, etc.

We are a mid-sized company. We employ about 11-50 total staff, including managers, administrative personnel, etc.

We are a large company. We employ more than 50 people, including managers, administrative personnel, etc.

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* 2. Has your company developed plans for your client condominium corporations to adjust as the government eases restrictions related to the current emergency orders? These plans may include:

when and how to reopen amenities such as gyms, party rooms, etc.

when and how to begin holding meetings, including board meetings and owners meetings

increasing the purchase and supply of personal protective equipment and cleaning products

Please choose the answer that best describes your company's current situation.

We have developed a plan that we will use for all our clients

We have developed individual plans for each client

We have taken a "hybrid" approach (e.g. we have started with "primary" plan and we are tailoring this plan to suit the needs of each client)

Our company has not developed any plans

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* 3. Has your company discussed these plans with the boards of your client condominium corporations?

Yes

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* 4. Has your company observed an increase in the number of owners who are defaulting on fee payments? This could include situations where the owner has defaulted, but a lien has not yet been registered. Please choose the answer that best describes your situation.

We have not observed a difference compared to before the emergency orders were put in place

We are not sure, but we believe there has been a slight increase in the number of owners who are defaulting

We have noticed an obvious increase in the number of owners who have defaulted, but at this point the increase is still relatively low (around 5% or less)

We have noticed a significant increase in the number of owners who have defaulted on their payments (around 10% or more)

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* 5. Approximately what percentage of your clients have started holding or plan to hold owners' meetings using electronic or telephonic means since the emergency order was implemented that allows for this at all condominium corporations?

1% - 10%

11% - 25%

26% - 50%

More than 50%

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* 6. In which areas would you like to see more guidance? Select all that apply.

Use of common elements

Holding meetings

Building maintenance

Entering owners' units

Dealing with defaults on fee payments

Other (please specify)

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* 1. How would you describe the size of your condominium management provider company?

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* 3. Has your company discussed these plans with the boards of your client condominium corporations?

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* 4. Has your company observed an increase in the number of owners who are defaulting on fee payments? This could include situations where the owner has defaulted, but a lien has not yet been registered. Please choose the answer that best describes your situation.

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* 5. Approximately what percentage of your clients have started holding or plan to hold owners' meetings using electronic or telephonic means since the emergency order was implemented that allows for this at all condominium corporations?

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* 6. In which areas would you like to see more guidance? Select all that apply.

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* 7. Please provide any additional input you would like to share with the CMRAO and the Government of Ontario.