New Client Survey * symbolizes required questions Question Title * Why did you choose Drake Bank as your financial partner? Please check all that apply. Bank products & services Advertisement Referral Positive client experience Online services Approached by a bank employee Bank location Reputation in the community Other (please specify) Question Title * What type of relationship do you have with us? Business Banking Personal Banking Business & Personal Banking Question Title * How well did our team explain the steps and manage your expectations? Not At All Well Extremely Well Not At All Well Extremely Well Question Title * Did we meet your expectations for timeliness and responsiveness? Definitely Not Definitely Yes Definitely Not Definitely Yes Question Title * How satisfied were you with your overall experience? Not at all satisfied Not so satisfied Somewhat satisfied Very satisfied Extremely satisfied Not at all satisfied Not so satisfied Somewhat satisfied Very satisfied Extremely satisfied Question Title * How likely is it that you would recommend Drake Bank to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * The experience of each client within our community matters. Did you feel like you belonged at Drake Bank? Strongly disagree Disagree Agree Strongly agree Strongly disagree Disagree Agree Strongly agree Question Title * Are there specific improvement suggestions or an exceptional experience you’d like to share with us? Question Title * If you would like us to contact you directly regarding your experience, please provide your name and contact details below. Done