West Toronto DEP - Client Satisfaction 2022/2023
1.
Please choose your Community Health Centre location
Access Alliance
LAMP
East Mississauga
Four Villages
Stonegate
Davenport Perth
2.
Age
18-44
45-64
65+
3.
Gender
Male
Female
Transgender
Intersex
Other
Prefer not to answer
Not Stated
4.
How long have you been with West Toronto Diabetes Education Program?
Less than 6 months
6months - 1 year
1-3 years
3-5 years
Longer than 5 years
5.
Is English your preferred language ?
Yes
No
If no, please specify
6.
My appointments are accessible (easy to get to).
Always
Sometimes
Never
Not Applicable
7.
Transportation is a problem for me.
Always
Sometimes
Never
Not applicable
8.
If needed, a bus ticket (TTC or MIT) has been offered to me
Always
Sometimes
Never
Not Applicable
9.
When the time of an appointment does not work for me, another time is offered in a timely manner.
Always
Sometimes
Never
Not Applicable
10.
I am offered the option to choose an onsite or virtual (phone or video) appointment according to my preference.
Always
Sometimes
Never
Not Applicable
11.
My preferred appointment method is virtual (phone or video).
Always
Sometimes
Never
Not applicable
12.
I use social media (Facebook, X (Twitter), Instagram, TikTok) to access diabetes education resources.
Always
Sometimes
Never
Not applicable
13.
I have been given access to Zoom or onsite group sessions.
Always
Sometimes
Never
Not applicable
14.
I am able to get services in the language of my choice.
Always
Sometimes
Never
Not Applicable
15.
West Toronto Diabetes Education Program resources provided through Facebook, X (Twitter), Instagram, and Website are effective in supporting my self-management.
Always
Sometimes
Never
Not Applicable
16.
West Toronto Diabetes Education Program resources provided to me though printouts, mail, or email are effective in supporting my self-management.
Always
Sometimes
Never
Not Applicable
17.
My healthcare provider at West Toronto Diabetes Education Program spends enough time with me and addresses my questions.
Always
Sometimes
Never
Not Applicable
18.
My health care provider at West Toronto Diabetes Education Program involves me in decisions and options for managing my diabetes.
Always
Sometimes
Never
Not Applicable
19.
Staff at West Toronto Diabetes Education Program have provided me with the skills and knowledge I need to help me manage my diabetes.
Always
Sometimes
Never
Not Applicable
20.
My healthcare provider at West Toronto Diabetes Education Program helps me to set up personal goals (like healthy eating and managing my diabetes etc).
Always
Sometimes
Never
Not Applicable
21.
This diabetes program has increased my knowledge of my condition.
Always
Sometimes
Never
Not applicable
22.
Staff at West Toronto Diabetes Education Program explain things in a way that is easy to understand.
Always
Sometimes
Never
Not applicable
23.
The onsite and virtual groups that are offered (example: Introduction to Diabetes, Physical Activity, and Cooking Workshops) meet my needs.
Strongly agree
Somewhat Agree
Neither agree nor disagree
Somewhat Disagree
Strongly disagree
24.
This diabetes program is having a positive impact on my diabetes management.
Strongly agree
Somewhat Agree
Neither agree nor disagree
Somewhat Disagree
Strongly disagree
25.
OVERALL, I am satisfied with the care and services provided at West Toronto Diabetes Education Program.
Strongly agree
Somewhat Agree
Neither agree nor disagree
Somewhat Disagree
Strongly disagree
26.
What else would you like to see offered?
27.
Comments/ Feedback
28.
My Success Story
( if you wish, please share your accomplishments in managing your diabetes, blood sugar, physical activity and/or quality of life )
29.
How did you hear about West Toronto Diabetes Education Program?
My Primary Care Provider
Newspaper
Online( example: Google, Facebook, X (Twitter), Instagram, Website)
Referred by Friend
Other (please specify)