BCBS strongly recommends providers check eligibility and benefits through the Availity system. However, Availity does not list deductibles, paid deductibles, or benefits for some BCBSIL plans. This survey is focused on the occasions where providers call BCBSIL because Availity does not show the appropriate information on deductibles, paid deductibles, or benefits.

Question Title

* 1. Have you needed to call BCBSIL in the past 6 months to determine deductibles, paid deductibles, or benefits because Availity did not show the information?

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