This is exactly what it says – a survey with results that go straight-to-the-top! Our executive team wants to know how you feel, how our branches are performing and how we can improve. We value your response when your experience is good, and we act on your response when things are not so good.

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* 1. So that we can follow up if needed, please provide your contact information.

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* 2. Which branch location do you consider your "home office" or the "office most visited"?

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* 3. How did you hear about us?

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* 4. How would you rate Heartland on the following:

  Excellent Satisfactory Needs Improvement This doesn't apply to me
Convenient branch locations
Knowledgeable and friendly bankers
Fast, efficient service
Product offerings
Online Banking experience
Mobile Banking experience
ATM experience

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* 5. Which of our products / services do you take advantage of?

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* 6. What made you choose Heartland as your banking partner?

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* 7. What is MOST important to you in a banking relationship? (choose option that is most relevant)

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* 8. What other products / services you would like us to offer?

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* 9. What can we do better?

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* 10. What do we do well?

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* 11. Do you have account(s) with other financial institutions?

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* 12. What financial institution do you consider to be your primary bank?

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