2024 Customer Satisfaction Survey

West Central Missouri Community Action Agency

When you contact West Central Missouri Community Action Agency (West Central), our goal is to assist you. During this process, we are committed to treating you with dignity and respect. Please answer all of the following questions for your most recent experience with West Central. Please select one response for each question. Thank you.

Question Title

* 1. Please select the county where you live.

Bates

Benton

Cass

Cedar

Henry

Hickory

Jackson

Morgan

St. Clair

Vernon

Other

Other (Please specify.)

Question Title

* 2. Please mark only one response.

I was assisted in person at a West Central office. This includes the Mobile Action Center.

I was assisted at my home or virtually via phone, e-mail, Zoom, etc.

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* 3. I felt welcome when I entered the office or the Mobile Action Center.

Yes

Not applicable. I was assisted at my home or virtually via phone, e-mail, Zoom, etc.

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* 4. The office or Mobile Action Center I entered was clean.

Yes

Not applicable. I was assisted at my home or virtually via phone, e-mail, Zoom, etc.

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* 5. I was helped in a timely manner.

Yes

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* 6. I was treated with respect.

Yes

If you answered "no" to #6, please provide a brief explanation.

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* 7. My needs were met.

Yes

If your needs were not met (i.e. you answered "no" to #7), please explain what services you requested that West Central could not provide. Did West Central Staff provide you with a referral to receive the service(s) from another organization?

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* 8. I was informed about the programs and services offered by West Central.

Yes

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* 9. I would recommend West Central to my friends and family members.

Yes

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* 10. I feel better able to meet my family's needs as a result of West Central's services.

Yes

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* 11. Comments regarding your most recent experience with West Central (interaction with staff, services, etc.)

Thank you for completing our survey!

WEST CENTRAL MISSOURI COMMUNITY ACTION AGENCY APPRECIATES YOUR VALUABLE FEEDBACK!