Welcome to METTLER TOLEDO New Equipment User Survey Question Title * 1. Please tell us about you First name Last name Company name OK Question Title * 2. Please enter your company e-mail address OK Question Title * 3. Please identify the new product(s) you purchased Laboratory Balance Bench Scale Truck Scale Floor Scale Density Meter / Refractometer Moisture Analyzer Titrator Thermal Analysis Mass Comparator Melting Point/ Dropping Point Printer/ Scanner/ Other Peripheral UV/VIS Analyzer Quantos Dosing Unit Other (please specify) OK Question Title * 4. Are you satisfied with the equipment so far? Very unsatisfied Somewhat unsatisfied Neutral Somewhat satisfied Very satisfied Too early to tell Very unsatisfied Somewhat unsatisfied Neutral Somewhat satisfied Very satisfied Too early to tell OK Question Title * 5. What is the intended use for the new equipment? New site of our company New application/ new workplace at existing site Replacement of existing equipment Other (please specify) OK Question Title * 6. What other types of equipment do you have at this site? 1-5 6-10 11-20 21+ N/A - none Laboratory balances Laboratory balances 1-5 Laboratory balances 6-10 Laboratory balances 11-20 Laboratory balances 21+ Laboratory balances N/A - none Analytical equipment Analytical equipment 1-5 Analytical equipment 6-10 Analytical equipment 11-20 Analytical equipment 21+ Analytical equipment N/A - none Bench and/or floor scales Bench and/or floor scales 1-5 Bench and/or floor scales 6-10 Bench and/or floor scales 11-20 Bench and/or floor scales 21+ Bench and/or floor scales N/A - none Vehicle scales Vehicle scales 1-5 Vehicle scales 6-10 Vehicle scales 11-20 Vehicle scales 21+ Vehicle scales N/A - none Tank and hopper scales Tank and hopper scales 1-5 Tank and hopper scales 6-10 Tank and hopper scales 11-20 Tank and hopper scales 21+ Tank and hopper scales N/A - none OK Question Title * 7. How often do you run routine tests on your equipment to assure accuracy and safe usage? Once per day Every other day Once per week Every other week Once per month I don't know anything about routine tests - please tell me more about it. OK Question Title * 8. Which quality standards do you need to comply with?(Please check all that apply) ISO 9001 USP GMP HACCP Internal Standards Other (please specify) OK Question Title * 9. Are you dealing with any of the challenges listed below?(Please check all that apply) High costs of materials analyzed Risk for consumer health and safety Risk of audit failure General product quality Over / under-filling Out-of-specifications-results, loss of batches Other (please specify) OK Question Title * 10. Do you have any recipe or batching processes? Yes No OK Question Title * 11. Is your equipment being regularly serviced? Less than once per year At least once per year (no contract) At least once per year (all covered by contract) No, not needed/ does not apply Calibrations Calibrations Less than once per year Calibrations At least once per year (no contract) Calibrations At least once per year (all covered by contract) Calibrations No, not needed/ does not apply Qualifications/ Validations Qualifications/ Validations Less than once per year Qualifications/ Validations At least once per year (no contract) Qualifications/ Validations At least once per year (all covered by contract) Qualifications/ Validations No, not needed/ does not apply Preventive Maintenance Preventive Maintenance Less than once per year Preventive Maintenance At least once per year (no contract) Preventive Maintenance At least once per year (all covered by contract) Preventive Maintenance No, not needed/ does not apply Repairs & Break-fix Repairs & Break-fix Less than once per year Repairs & Break-fix At least once per year (no contract) Repairs & Break-fix At least once per year (all covered by contract) Repairs & Break-fix No, not needed/ does not apply OK Question Title * 12. What criteria do you consider when choosing a service provider?(Please rank in order of importance) 1 2 3 4 5 6 7 8 9 Response time/ speed 1 2 3 4 5 6 7 8 9 Fast resolution of problems 1 2 3 4 5 6 7 8 9 Access to spare parts 1 2 3 4 5 6 7 8 9 Local presence 1 2 3 4 5 6 7 8 9 Ability to resolve issues even faster remotely 1 2 3 4 5 6 7 8 9 Technician expertise 1 2 3 4 5 6 7 8 9 Audit-proof documentation 1 2 3 4 5 6 7 8 9 Low prices 1 2 3 4 5 6 7 8 9 Avoidance of unexpected costs OK Question Title * 13. Your operators are using the equipment to its fullest capabilities and know how to get the best out of your investment? Strongly disagree Disagree Not sure Agree Strongly agree Strongly disagree Disagree Not sure Agree Strongly agree OK Question Title * 14. Did METTLER TOLEDO meet your expectations? No, I am very unsatisfied No, I am somewhat unsatisfied Neutral - not good, not bad, just average compared to other vendors Yes, I am somewhat satisfied Yes, I am very satisifed No, I am very unsatisfied No, I am somewhat unsatisfied Neutral - not good, not bad, just average compared to other vendors Yes, I am somewhat satisfied Yes, I am very satisifed OK Question Title * 15. What is the main reason for your rating of METTLER TOLEDO? OK Question Title * 16. Is there anything else we can do for you? OK DONE
