Supplier Assessment - Waste Management Framework 2024

Welcome to the supplier assessment survey

This survey aims to get your feedback on the level of service you are getting from the supplier(s) that are supplying you as part of the Food Waste Management Service (DPS).

It should take no more than 5 minutes to complete

Thank you for taking the time to complete this feedback survey

This survey contains questions which are designed to get your feedback on the service you receive from both your suppliers and TUCO. Please provide as much feedback as possible as all replies will be analysed, collated and put into a report.
The results will then be sent to the suppliers ahead of the Contract Review Meetings, to be held in the near future and followed up accordingly. The feedback to the suppliers is anonymised.

The Waste Management Framework Agreement was tendered for the period 1st November 2021 to 31st October 2023 with the option to extend annually to 31st October 2025

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* 1. Contact information

Email Address

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* 2. Please indicate which supplier(s) you currently use through this framework agreement

Aerobic Technlogies

Biffa

Green Eco Technologies

Keenan

Leanpath

Olleco

Ramco

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* 3. Please indicate which lots(s) you currently use through this framework agreement

Lot 1 - On-Site Food Waste Innovation

Lot 2 - Waste Disposable Cups

Lot 3 - Waste Coffee Grounds

Lot 4 - Off Site Food Waste Collection

Lot 5 – Food Waste Oil Collection and Disposal Service

Lot 6 - Catering Packaging (glass, cardboard, plastic, single use plastic, tin, tetra, etc.) Collection and Recycling Service

Lot 7 - Compostable Packaging Waste Collection Service

Lot 8 - Food Waste Management Systems

Lot 9 - Surplus Catering Equipment

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* 4. Please indicate which lots(s) you are interested in through this framework agreement

Lot 1 - On-Site Food Waste Innovation

Lot 2 - Waste Disposable Cups

Lot 3 - Waste Coffee Grounds

Lot 4 - Off Site Food Waste Collection

Lot 5 – Food Waste Oil Collection and Disposal Service

Lot 6 - Catering Packaging (glass, cardboard, plastic, single use plastic, tin, tetra, etc.) Collection and Recycling Service

Lot 7 - Compostable Packaging Waste Collection Service

Lot 8 - Food Waste Management Systems

Lot 9 - Surplus Catering Equipment

Please note if you use multiple suppliers, there is an opportunity to provide detailed feedback for up to 3 suppliers in the following questions.

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* 5. Supplier 1: Please select which supplier the following 4 questions refers to:

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* 6. Supplier level of service - Supplier 1: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier

	Not applicable	Excellent	Good	Acceptable	Unsatisfactory	Very poor
Service procedure	Service procedure Not applicable	Service procedure Excellent	Service procedure Good	Service procedure Acceptable	Service procedure Unsatisfactory	Service procedure Very poor
Quality of staff	Quality of staff Not applicable	Quality of staff Excellent	Quality of staff Good	Quality of staff Acceptable	Quality of staff Unsatisfactory	Quality of staff Very poor
Accuracy of invoicing/credit notes	Accuracy of invoicing/credit notes Not applicable	Accuracy of invoicing/credit notes Excellent	Accuracy of invoicing/credit notes Good	Accuracy of invoicing/credit notes Acceptable	Accuracy of invoicing/credit notes Unsatisfactory	Accuracy of invoicing/credit notes Very poor
Customer service, complaint handling and speed of response	Customer service, complaint handling and speed of response Not applicable	Customer service, complaint handling and speed of response Excellent	Customer service, complaint handling and speed of response Good	Customer service, complaint handling and speed of response Acceptable	Customer service, complaint handling and speed of response Unsatisfactory	Customer service, complaint handling and speed of response Very poor
Level of representation	Level of representation Not applicable	Level of representation Excellent	Level of representation Good	Level of representation Acceptable	Level of representation Unsatisfactory	Level of representation Very poor
Adherence to contract terms	Adherence to contract terms Not applicable	Adherence to contract terms Excellent	Adherence to contract terms Good	Adherence to contract terms Acceptable	Adherence to contract terms Unsatisfactory	Adherence to contract terms Very poor
Overall performance of the supplier	Overall performance of the supplier Not applicable	Overall performance of the supplier Excellent	Overall performance of the supplier Good	Overall performance of the supplier Acceptable	Overall performance of the supplier Unsatisfactory	Overall performance of the supplier Very poor
Accuracy of data management	Accuracy of data management Not applicable	Accuracy of data management Excellent	Accuracy of data management Good	Accuracy of data management Acceptable	Accuracy of data management Unsatisfactory	Accuracy of data management Very poor
Delivery of service within allocated timeframe	Delivery of service within allocated timeframe Not applicable	Delivery of service within allocated timeframe Excellent	Delivery of service within allocated timeframe Good	Delivery of service within allocated timeframe Acceptable	Delivery of service within allocated timeframe Unsatisfactory	Delivery of service within allocated timeframe Very poor

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* 7. Supplier 1: In your opinion, what are this suppliers greatest strengths or commercial edge? (If nothing to suggest, write N/A)

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* 8. Supplier 1: How do you think this supplier might improve their competitiveness? (If nothing to suggest, write N/A)

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* 9. Supplier 1: If you have any other comments to make about this supplier, please include them here, particularly if you have responded 'Unsatisfactory' or 'Very poor' to the above questions. Please try to include positive/negative comments as well as any suggestions you have which could improve the service you currently receive. (If nothing to suggest, write N/A)

PLEASE NOTE: You only need to continue the survey if you use more than one supplier.

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* 10. Supplier 2: Please select which supplier the following 4 questions refers to: If no other supplier used, please select N/A)

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* 11. Supplier level of service - Supplier 2: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier

	Not applicable	Excellent	Good	Acceptable	Unsatisfactory	Very poor
Service procedure	Service procedure Not applicable	Service procedure Excellent	Service procedure Good	Service procedure Acceptable	Service procedure Unsatisfactory	Service procedure Very poor
Quality of staff	Quality of staff Not applicable	Quality of staff Excellent	Quality of staff Good	Quality of staff Acceptable	Quality of staff Unsatisfactory	Quality of staff Very poor
Accuracy of invoicing/credit notes	Accuracy of invoicing/credit notes Not applicable	Accuracy of invoicing/credit notes Excellent	Accuracy of invoicing/credit notes Good	Accuracy of invoicing/credit notes Acceptable	Accuracy of invoicing/credit notes Unsatisfactory	Accuracy of invoicing/credit notes Very poor
Customer service, complaint handling and speed of response	Customer service, complaint handling and speed of response Not applicable	Customer service, complaint handling and speed of response Excellent	Customer service, complaint handling and speed of response Good	Customer service, complaint handling and speed of response Acceptable	Customer service, complaint handling and speed of response Unsatisfactory	Customer service, complaint handling and speed of response Very poor
Level of representation	Level of representation Not applicable	Level of representation Excellent	Level of representation Good	Level of representation Acceptable	Level of representation Unsatisfactory	Level of representation Very poor
Adherence to contract terms	Adherence to contract terms Not applicable	Adherence to contract terms Excellent	Adherence to contract terms Good	Adherence to contract terms Acceptable	Adherence to contract terms Unsatisfactory	Adherence to contract terms Very poor
Overall performance of the supplier	Overall performance of the supplier Not applicable	Overall performance of the supplier Excellent	Overall performance of the supplier Good	Overall performance of the supplier Acceptable	Overall performance of the supplier Unsatisfactory	Overall performance of the supplier Very poor
Accuracy of data management	Accuracy of data management Not applicable	Accuracy of data management Excellent	Accuracy of data management Good	Accuracy of data management Acceptable	Accuracy of data management Unsatisfactory	Accuracy of data management Very poor
Delivery of service within allocated timeframe	Delivery of service within allocated timeframe Not applicable	Delivery of service within allocated timeframe Excellent	Delivery of service within allocated timeframe Good	Delivery of service within allocated timeframe Acceptable	Delivery of service within allocated timeframe Unsatisfactory	Delivery of service within allocated timeframe Very poor

Please specify which supplier this feedback is for

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* 12. Supplier 2: In your opinion, what are this suppliers greatest strengths or commercial edge?

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* 13. Supplier 2: How do you think this supplier might improve their competitiveness?

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* 14. Supplier 2: If you have any other comments to make about this supplier, please include them here, particularly if you have responded 'Unsatisfactory' or 'Very poor' to the above questions. Please try to include positive/negative comments as well as any suggestions you have which could improve the service you currently receive.

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* 15. Supplier 3: Please select which supplier the following 4 questions refers to: If no other supplier used, please select N/A)

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* 16. Supplier level of service - Supplier 3: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier

	Not applicable	Excellent	Good	Acceptable	Unsatisfactory	Very poor
Service procedure	Service procedure Not applicable	Service procedure Excellent	Service procedure Good	Service procedure Acceptable	Service procedure Unsatisfactory	Service procedure Very poor
Quality of staff	Quality of staff Not applicable	Quality of staff Excellent	Quality of staff Good	Quality of staff Acceptable	Quality of staff Unsatisfactory	Quality of staff Very poor
Accuracy of invoicing/credit notes	Accuracy of invoicing/credit notes Not applicable	Accuracy of invoicing/credit notes Excellent	Accuracy of invoicing/credit notes Good	Accuracy of invoicing/credit notes Acceptable	Accuracy of invoicing/credit notes Unsatisfactory	Accuracy of invoicing/credit notes Very poor
Customer service, complaint handling and speed of response	Customer service, complaint handling and speed of response Not applicable	Customer service, complaint handling and speed of response Excellent	Customer service, complaint handling and speed of response Good	Customer service, complaint handling and speed of response Acceptable	Customer service, complaint handling and speed of response Unsatisfactory	Customer service, complaint handling and speed of response Very poor
Level of representation	Level of representation Not applicable	Level of representation Excellent	Level of representation Good	Level of representation Acceptable	Level of representation Unsatisfactory	Level of representation Very poor
Adherence to contract terms	Adherence to contract terms Not applicable	Adherence to contract terms Excellent	Adherence to contract terms Good	Adherence to contract terms Acceptable	Adherence to contract terms Unsatisfactory	Adherence to contract terms Very poor
Overall performance of the supplier	Overall performance of the supplier Not applicable	Overall performance of the supplier Excellent	Overall performance of the supplier Good	Overall performance of the supplier Acceptable	Overall performance of the supplier Unsatisfactory	Overall performance of the supplier Very poor
Accuracy of data management	Accuracy of data management Not applicable	Accuracy of data management Excellent	Accuracy of data management Good	Accuracy of data management Acceptable	Accuracy of data management Unsatisfactory	Accuracy of data management Very poor
Delivery of service within allocated timeframe	Delivery of service within allocated timeframe Not applicable	Delivery of service within allocated timeframe Excellent	Delivery of service within allocated timeframe Good	Delivery of service within allocated timeframe Acceptable	Delivery of service within allocated timeframe Unsatisfactory	Delivery of service within allocated timeframe Very poor

Please specify which supplier this feedback is for

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* 17. Supplier 3: In your opinion, what are this suppliers greatest strengths or commercial edge?

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* 18. Supplier 3: How do you think this supplier might improve their competitiveness?

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* 19. Supplier 3: If you have any other comments to make about this supplier, please include them here, particularly if you have responded 'Unsatisfactory' or 'Very poor' to the above questions. Please try to include positive/negative comments as well as any suggestions you have which could improve the service you currently receive.