September 2021: Vaccine Card Survey

Survey created by BC's Alliance of Beverage Licensees in partnership with the BCRFA, BC Craft Brewers Guild, Craft Distillers Guild of BC, Wine Growers British Columbia, Restaurants Canada, and New Wave Wine Society.

As you know, British Columbia's vaccine card program began on September 13. The program requires proof of at least one dose of COVID-19 vaccine in order to enter restaurants, movies, ticketed sporting events and many other non-essential venues.

As of October 24, those aged 12 and up will need to be fully vaccinated to access those same services and venues.

We want to better understand how the Vaccine Card has impacted your hospitality business. The information you provide will support our ongoing engagement with all levels of government.

If you have any questions or concerns about this survey, please contact ABLE BC: info@ablebc.ca.

Note: individual results and any business information shared will be kept confidential. Results will be presented as aggregate data.

3.How many establishments do you operate?

A single, independent establishment

A single location with a multi-unit business or franchise

More than one establishment

4.Which of the following best describes your current level of operations? If you operate more than one location, please select all that apply.

Fully operating without any capacity restrictions

Open for on-premise dining but at reduced capacity or outdoor dining only

Open for takeout and/or delivery, retail and/or tastings only

All operations are temporarily closed due to COVID-19

Permanently closed due to COVID-19

Seasonal operation that is currently closed

5.What best describes the current profitability of your overall operations?

Making a pre-tax profit of 5% or more

Making a pre-tax profit between 2% and 5%

Making a pre-tax profit between 0% and 2%

Breaking even

Operating at a slight loss

Operating at a significant loss

Business is at risk of insolvency and closure

6.Has your revenue been impacted by the BC Vaccine Card?

Significant decrease in revenue

Slight decrease in revenue

Little to no impact on revenue

Slight increase in revenue

We are closed and revenue has fallen by 100%

7.If your revenue has been negatively impacted by the BC Vaccine Card, please indicate approximately by how much.

No change or not applicable

0-10 per cent loss in revenue

11-20 per cent loss in revenue

21-30 per cent loss in revenue

31-40 per cent loss in revenue

More than 41 per cent loss in revenue

Unsure or it is too soon to tell

Other (please specify)

8.Why do you think revenue has dropped? Please select all that apply.

Regular customers are not vaccinated

Customers are choosing to go to places that do not require proof of vaccination

Reduced hours; i.e., because it is challenging to find staff

Other (please specify)

9.Has the implementation of the BC Vaccine Card program impacted your expenses?

No change

0-10 per cent increase in expenses

11-20 per cent increase in expenses

21-30 per cent increase in expenses

31-40 per cent increase in expenses

More than 41 per cent increase in expenses

Unsure or it is too soon to tell

Other (please specify)

10.Why have your expenses increased? Please select all that apply.

Had to hire additional staff; i.e., to check BC Vaccine Cards

Had to purchase QR code reader

Had to hire security

Had to purchase and post additional signage about the BC Vaccine Card Program

Other (please specify)

11.Have you changed your business model because of the implementation of the BC Vaccine Card program? If you answered YES, please share how you have changed your business model in the comments below.

Yes

Other (please specify)

12.Have you experienced any conflicts with customers because of the BC Vaccine Card program? Please select all that apply.

Verbal abuse over phone

Criticism or abuse over email

Criticism or abuse on social media

Conflict or abuse at your establishment

Targeted negative reviews on Yelp, Google (unrelated to service/food)

Other (please specify)

13.How have you handled these conflicts?

14.Are you requiring your staff to be vaccinated?

Yes

Not sure

Would rather not say

15.Has the issue of your staff being vaccinated come up with customers?

Yes, customers want our staff to be vaccinated

No, this has not been an issue in our business

We have lost business because we can't disclose staff vaccination status

Other (please specify)

16.How has the workforce at your establishment been impacted by the BC Vaccine Card Program? Please select all that apply.

We've reduced staff hours

We've laid off staff

We're short-staffed and need to hire more staff to comply with these new requirements

We're short-staffed because staff do not want to check BC Vaccine Cards

The BC Vaccine Card program has had no impact on our workforce

Other (please specify)

17.If there are any other comments you wish to add, please include them below.