Satisfaction Survey Question Title * 1. With which New Horizons site do you interact? If both, you may check both. Jefferson City/Cole County Columbia/Boone County Question Title * 2. Select the answer that best describes your affiliation with New Horizons. Consumer Family Member or Support Person of a Consumer Regulator Referral Source Personnel Advocacy Group Member Contributor/Supporter Landlord Business Affiliate Community Member Other Question Title * 3. Please rate your agreement with this statement: New Horizons is achieving its mission. (Our mission: We offer hope, kindness, and respect while providing best-practice intervention to support overall wellness in those who live with behavioral health disorders.) Strongly Agree Agree Disagree Strongly Disagree Question Title * 4. Please rate your agreement with this statement: New Horizons' staff interact with me in a professional manner, e.g., return my calls/emails promptly; are prepared for appointments; inform me of their role and how they can help. Strongly Agree Agree Disagree Strongly Disagree Question Title * 5. Please rate your agreement with this statement: New Horizons' staff treat their consumers with respect and dignity. Strongly Agree Agree Disagree Strongly Disagree Question Title * 6. Please rate your agreement with this statement: New Horizons' staff promote consumer independence. Strongly Agree Agree Disagree Strongly Disagree Question Title * 7. 6. Please rate your agreement with this statement: New Horizons utilizes a variety of technology resources to effectively provide services, file claims, enhance services, offer a variety of service provision options (i.e. telehealth by phone and video), etc. Strongly Agree Agree Disagree Strongly Disagree Question Title * 8. Getting in to services at New Horizons... Seems to take a reasonable amount of time Could happen more quickly Takes way too long Question Title * 9. Overall, how satisfied are you with New Horizons services? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Question Title * 10. Have you experienced or are aware of consumers experiencing any accessibility barriers (i.e. language, physical, etc.) related to New Horizons’ services? If so, please describe: Question Title * 11. If there is anything you would like to comment on, please do so. If you are dissatisfied in any way, we would like to know so we can address your concern. Question Title * 12. If you would like to be contacted about your survey, please provide your contact information below: Name Company Email Address Phone Number Done