Winter volunteering carers questionnaire

About this survey

CNWL is seeking your view, as a carer, to inform a new short project we will be delivering to you.

The coronavirus crisis is having a profound impact on everyone. For this project, we propose to offer you:
·         Digital support from volunteers, enabling access to the internet, technology and the confidence to use them
·         Wellbeing workshops
·         Chat groups and a Check in and Chat service.

How does this benefit you?
·         It will be easier to keep in touch with friends and family, and get involved in things that interest you
·         Give you confidence in to access community services online
·         Help you to maintain your health through useful workshops
·         Give you the ability to connect with others and get regular calls from our friendly volunteers

With this short survey, we want to understand your digital needs, what topics and training interests you have and your interest in a chatting service.

The survey will take 5 to 10 minutes to complete. If you experience any problems, you can contact us on cnwl.volunteer@nhs.net or Lisa on 02076855696.

We thank you in advance for your help!

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* 1. Do you care for a person who is accessing CNWL services?

Yes

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* 2. Do you currently have access to the internet via a smartphone (this is a phone that can work as a computer, has a touchscreen, internet access, and apps), iPad, tablet or computer?

Yes

If no, would you be interested in having a tablet on loan from CNWL? Please leave your name/ contact details

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* 3. How confident do you feel with internet technology such as smartphones and tablets?

Very confident

A little confident

None at all confident

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* 4. Are you interested in improving your IT skills in the following : (Please tick as many as you’d interested)

Basics, such as getting access to the internet, finding information online, internet safety (for example, how to detect and avoid scams/ viruses/ fraud)

Video calling over the internet using apps like Zoom, WhatsApp, Facetime, Skype

Accessing training, meetings and courses online using Zoom, MS Teams, …

Using social media such as Facebook, Instagram, …

Online shopping

Making NHS appointments and using health care apps

Other. Please tell us

Wellbeing Training

Focusing on your Wellbeing, we’d like to understand what type of training topics and wellbeing workshops you’d find useful to improve your health and how you feel.

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* 5. From the following list, please tell us the three workshops that you will be more interested in taking part.

Building resilience – helpful during stressful times

Coping with difficult situations and emotions

Self-Compassion

Networking and finding connections – with others

Managing tiredness and fatigue

General health

Exercising

Improving mood

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* 6. What other Wellbeing training topics are you interested in?

Winter volunteering carers questionnaire

Check in and Chat

The CNWL Check in & Chat service provides a friendly, trained ear to support the unpaid Carers of our patients who may be experiencing isolation and/or loneliness. Your ‘Chatter’ can provide listening support if you are finding it hard going right now. They have resources to help you to create networks in your community, signpost you to Carer resources and support your mental health and emotional wellbeing. Your ‘Chatter’ will call you regularly at a set time. Comments from previous users of our Check in and Chat service:

“When you call it’s like you're here in my living room.”

“Getting through Christmas on my own was tough and I couldn’t have done it without my Chatter.”

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* 7. If you are interested in knowing more about this service and/or want to self-refer, please complete the following so we can get in touch with you:

Full name

Email Address

Contact Number

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* 8. Any other comments?

This is the end of the survey, thank you for your time sharing your views with us.

Thanks!