As a thank you for taking the short survey below, we’ll share our results with you in an exclusive report AND you can enter a drawing to win one of the new Series 8 Apple Watches (value starting at $399) upon completion. (See Terms and Conditions after last question).

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* 1. What is your industry?

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* 2. How large is your organization?

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* 3. How would you describe your position within your organization?

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* 4. How would you describe your role within your organization?

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* 5. What are your primary initiatives for improving your contact center in 2023? (Check all that apply)

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* 6. Approximately how much of your contact center solutions are cloud-based?

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* 7. What cloud-based solutions are you currently using? (Check all that apply)

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* 8. In a few words, describe the top factors keeping you from fully migrating your on-premises solutions to the cloud?

             

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* 9. What channels are you currently using for customer communications? (check all that apply)

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* 10. What is the most important task a virtual agent can accomplish for your business?

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* 11. How would you characterize your company’s use of virtual agents/conversational AI?

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* 12. How satisfied are you with virtual agents?

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* 13. Do you feel your contact center technologies are well unified so everything works together seamlessly?

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* 14. In your opinion, which developing technologies do you see having a major impact on customer service in the future?

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* 15. Thank you for taking the time to complete our survey. Please enter your contact information below so we can send you our exclusive report and enter you in our drawing to win one of the new Series 8 Apple Watches (value starting at $399).

Rules and Regulations for Drawing

 

NO PURCHASE NECESSARY TO ENTER OR WIN

 

1. Who Can Enter: The Waterfield Tech Sweepstakes (the “Sweepstakes”) is offered and open only to legal residents of the United States who are at least 18 years old at the time of entry. Employees of Waterfield Tech (“Company”), BluePoint Venture Marketing, and their subsidiaries and members of their households or immediate families are not eligible to participate. The Sweepstakes are void where prohibited by law.

 

2. How to Enter: You may enter the Sweepstakes by completing, fully and accurately, the form made available to you by Company as part of its online survey promotion. Only 1 completed form will be accepted (and 1 entry into the Sweepstakes will be provided) per person and per e-mail address.

 

3. By entering the Sweepstakes, you agree to these Sweepstakes Rules and the decisions of Company, which are final and binding in all respects. Also, all material submitted shall become the property of Company and shall not be returned.

 

3. Sweepstakes Dates: The Sweepstakes will begin at 12:00 a.m. Eastern Time (ET) on September 1, 2022 and end at 12:00 a.m. ET on October 3, 2022.

 

4. Prize Drawings: Winners will be selected at random by Company from all eligible entries received. The prize drawing for the Sweepstakes will be held on or around October 10, 2022.

 

5. Prize: Drawing for one of the new Series 8 Apple Watches (value starting at $399).

 

The winner shall be solely responsible for all taxes and other withholdings and assessments that may be due in connection with the winning of such prizes. No assignment, transfer or substitution of prizes is permitted. Company may substitute the prize with one of equal or greater value if product availability is limited. The value of the prize is expressed in U.S. Dollars.

 

Each entrant’s odds of winning depend on the number of eligible entries received. To the maximum extent allowed by law, Company reserves the right to select no winners in the event that the entries received are not eligible for the Sweepstakes. In addition, to the maximum extent allowed by law, Company reserves the right to cancel the Sweepstakes at any time if the Company website is infected by a virus, the website is hacked or the integrity of the Sweepstakes is compromised in any way.

 

6. Winner Notification: The winner will be notified via e-mail (using the information provided when completing the survey) within 3 business days after the prize drawing. Winners will be required to respond to the notification via e-mail or phone to acknowledge receipt of the prize. If no response is obtained within 15 calendar days of notification, the prize will be awarded to a replacement winner selected at random by Company. Company’s decisions about winners are final.

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