State of Software-to-Human Communications

Thank you for participating in this survey! Courier is looking to learn more about the way users experience (and want to experience) product communications in the form of notifications. Whether it's a mobile notification from your food delivery app or a push notification from Slack, our lives are saturated with little boxes with reminders and summaries. Our goal is to discover the best possible way to use them to continue to move toward delightful software-to-human development.

This survey should take about 10 minutes to complete and the responses will be compiled into a report. Please share your email address at the beginning of the survey if you would like to be notified when it is ready. Thank You!

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* 1. Please share your email address if you would like to be notified when the report resulting from this survey is ready to view.

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* 2. Which of the following notifications do you receive most/least often?

	Most Often	Least Often
A text	A text Most Often	A text Least Often
An email	An email Most Often	An email Least Often
A web push notification	A web push notification Most Often	A web push notification Least Often
A smartphone notification	A smartphone notification Most Often	A smartphone notification Least Often
A notification within the app itself	A notification within the app itself Most Often	A notification within the app itself Least Often

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* 3. Which of the following notifications are most/least likely to encourage you to engage with an app?

	Most Likely	Least Likely
A text	A text Most Likely	A text Least Likely
An email	An email Most Likely	An email Least Likely
A web push notification	A web push notification Most Likely	A web push notification Least Likely
A smartphone notification	A smartphone notification Most Likely	A smartphone notification Least Likely
A notification within the app itself	A notification within the app itself Most Likely	A notification within the app itself Least Likely

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* 4. Which of the following would you find most/least disruptive on a day-to-day basis?

	Most Disruptive	Least Disruptive
A text	A text Most Disruptive	A text Least Disruptive
An email	An email Most Disruptive	An email Least Disruptive
A web push notification	A web push notification Most Disruptive	A web push notification Least Disruptive
A smartphone notification	A smartphone notification Most Disruptive	A smartphone notification Least Disruptive
A notification within the app itself	A notification within the app itself Most Disruptive	A notification within the app itself Least Disruptive

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* 5. Which of these notification channels are you most/least likely to turn off entirely given the opportunity?

	Most Likely	Least Likely
A text	A text Most Likely	A text Least Likely
An email	An email Most Likely	An email Least Likely
A web push notification	A web push notification Most Likely	A web push notification Least Likely
A smartphone notification	A smartphone notification Most Likely	A smartphone notification Least Likely
A notification within the app itself	A notification within the app itself Most Likely	A notification within the app itself Least Likely

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* 6. From which of these apps are you most/least likely to engage with notifications?

	Most Likely	Least Likely
Slack	Slack Most Likely	Slack Least Likely
LinkedIn	LinkedIn Most Likely	LinkedIn Least Likely
Instagram	Instagram Most Likely	Instagram Least Likely
Task Management App	Task Management App Most Likely	Task Management App Least Likely
Twitter	Twitter Most Likely	Twitter Least Likely
Grocery/Food Delivery App	Grocery/Food Delivery App Most Likely	Grocery/Food Delivery App Least Likely

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* 7. From which of these apps are you most/least likely to shut off notifications entirely?

	Most Likely	Least Likely
Slack	Slack Most Likely	Slack Least Likely
LinkedIn	LinkedIn Most Likely	LinkedIn Least Likely
Instagram	Instagram Most Likely	Instagram Least Likely
Task Management App	Task Management App Most Likely	Task Management App Least Likely
Twitter	Twitter Most Likely	Twitter Least Likely
Grocery/Food Delivery App	Grocery/Food Delivery App Most Likely	Grocery/Food Delivery App Least Likely

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* 8. From which of these apps are you most/least likely to allow the maximum number of administrative/marketing notifications?

	Most Likely	Least Likely
Slack	Slack Most Likely	Slack Least Likely
LinkedIn	LinkedIn Most Likely	LinkedIn Least Likely
Instagram	Instagram Most Likely	Instagram Least Likely
Task Management App	Task Management App Most Likely	Task Management App Least Likely
Twitter	Twitter Most Likely	Twitter Least Likely
Grocery/Food Delivery App	Grocery/Food Delivery App Most Likely	Grocery/Food Delivery App Least Likely

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* 9. From which of these apps are you most/least likely to reduce the number of marketing/administrative notifications?

	Most Likely	Least Likely
Slack	Slack Most Likely	Slack Least Likely
LinkedIn	LinkedIn Most Likely	LinkedIn Least Likely
Instagram	Instagram Most Likely	Instagram Least Likely
Task Management App	Task Management App Most Likely	Task Management App Least Likely
Twitter	Twitter Most Likely	Twitter Least Likely
Grocery/Food Delivery App	Grocery/Food Delivery App Most Likely	Grocery/Food Delivery App Least Likely

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* 10. If you were to install a new app and could adjust the preferences for notifications, which of these are you most/least likely to increase?

	Most Likely	Least Likely
The channels from which you receive notifications (SMS, email, push, etc.)	The channels from which you receive notifications (SMS, email, push, etc.) Most Likely	The channels from which you receive notifications (SMS, email, push, etc.) Least Likely
The total number of notifications received	The total number of notifications received Most Likely	The total number of notifications received Least Likely
The pace at which notifications are received	The pace at which notifications are received Most Likely	The pace at which notifications are received Least Likely
The type of notifications received (product updates vs. app engagement updates vs. marketing updates)	The type of notifications received (product updates vs. app engagement updates vs. marketing updates) Most Likely	The type of notifications received (product updates vs. app engagement updates vs. marketing updates) Least Likely

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* 11. If you were to install a new app and could adjust the preferences for notifications, which of these are you most/least likely to decrease?

	Most Likely	Least Likely
The channels from which you receive notifications (SMS, email, push, etc.)	The channels from which you receive notifications (SMS, email, push, etc.) Most Likely	The channels from which you receive notifications (SMS, email, push, etc.) Least Likely
The total number of notifications received	The total number of notifications received Most Likely	The total number of notifications received Least Likely
The pace at which notifications are received	The pace at which notifications are received Most Likely	The pace at which notifications are received Least Likely
The type of notifications received (product updates vs. app engagement updates vs. marketing updates)	The type of notifications received (product updates vs. app engagement updates vs. marketing updates) Most Likely	The type of notifications received (product updates vs. app engagement updates vs. marketing updates) Least Likely

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* 12. When choosing to download an app for work, which of these aspects are most/least important for your decision?

	Most Important	Least Important
Whether the app offers a variety of channels of communication	Whether the app offers a variety of channels of communication Most Important	Whether the app offers a variety of channels of communication Least Important
The number of notifications you’re likely to receive from the app	The number of notifications you’re likely to receive from the app Most Important	The number of notifications you’re likely to receive from the app Least Important
Whether the app has the ability to adjust communication preferences	Whether the app has the ability to adjust communication preferences Most Important	Whether the app has the ability to adjust communication preferences Least Important
That the app has no out-of-app communication at all	That the app has no out-of-app communication at all Most Important	That the app has no out-of-app communication at all Least Important

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* 13. When choosing to download an app for personal use, which of these aspects are most/least important for your decision?

	Most Important	Least Important
Whether the app offers a variety of channels of communication	Whether the app offers a variety of channels of communication Most Important	Whether the app offers a variety of channels of communication Least Important
The number of notifications you’re likely to receive from the app	The number of notifications you’re likely to receive from the app Most Important	The number of notifications you’re likely to receive from the app Least Important
Whether the app has the ability to adjust communication preferences	Whether the app has the ability to adjust communication preferences Most Important	Whether the app has the ability to adjust communication preferences Least Important
That the app has no out-of-app communication at all	That the app has no out-of-app communication at all Most Important	That the app has no out-of-app communication at all Least Important