Rollinsford Water and Sewer District
1.
Are you a customer of the Rollinsford Water & Sewer District? (If no, please do not continue to fill out the survey.)
Yes
No
2.
What is your primary source of drinking water?
Tap Water
Filtered tap water
Bottled Water
If you do not drink unfiltered tap water, please state why
3.
Please select the option that best describes the safety of water provided by RWSD.
Poor
Fair
Good
Very Good
Excellent
Poor
Fair
Good
Very Good
Excellent
4.
Please select the option that best describes the quality of water provided by RWSD.
Poor
Fair
Good
Very Good
Excellent
Poor
Fair
Good
Very Good
Excellent
5.
Please select the option that best describes the reliability of water provided by RWSD.
Poor
Fair
Good
Very Good
Excellent
Poor
Fair
Good
Very Good
Excellent
6.
You pay approximately $0.01/gallon, please rate the affordability of water delivered by RWSD
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
7.
Have you interacted with a RWSD Staff member in the past 3 years?
Yes
No
8.
If you answered yes to question #7 what was your method of contact?
Phone Call/Other
Email
In Person-Office
In Person-Outside Office
Other (please specify)
9.
If you answered yes to question #6 Were staff members helpful in your interaction?
Yes
No
10.
Please rate customer response time for inquires.
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
11.
How important is customer response time for inquiries?
No Opinion
Not Important
Slightly Important
Fairly Important
Very Important
No Opinion
Not Important
Slightly Important
Fairly Important
Very Important
12.
Please select what methods of communication you prefer the District to use (select all that apply)
Email
Website
Mail
Door Hangers
Other (please specify)
13.
Have you ever visited the RWSD Website?
Yes
No
14.
Would you like to be added to the RWSD email list for notifications?
Yes
No
If yes, provide first and last name and email address.
15.
Do you have any additional comments on the service RWSD provides?
16.
How can your level of satisfaction be improved?
Current Progress,
0 of 16 answered