Speed of telephone answering
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Communication skills of receptionists
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Friendliness of receptionists
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Efficiency of handling paperwork
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Efficiency of handling emails
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Speed of telephone response from clinician
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Helpfulness of clinician(s)
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Appointment availability
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Overall quality of veterinary communication
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Speed of referral letter provision
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Management of the case
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Feedback about Willows from your client
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Overall rating of your experience
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