Customer Satisfaction Survey Quality Question Title * 1. Quality of services and product Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 2. Timeliness of corrective actions regarding quality issues Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 3. Effectiveness of corrective actions taken Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 4. Overall satisfaction with quality Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Other (please specify) OK MOVE AHEAD ONE